Error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Classifications | Classification no longer exists on QuickBooks Online |
Explanation
The error occurs if the award and classification does not exist within your QuickBooks Online platform because of this, we automatically disable the award and classification causing this issue.
Solution
Adding the award and classification into the QuickBooks Online platform and then re-syncing the two platforms will resolve this issue.
Resolve this error
- Click the Employee menu.
- Click the Payroll Settings submenu.
- Click the Manage Awards button.
- Use the search field to locate the required award and classification.
- Click the Install button.
- Click the Install button.
- Click the Accept button.
Helpful Hint
Once QuickBooks Online has installed the chosen award and classification, you will see the below confirmation screen.
- Log into your Employment Hero platform.
- Click the Settings menu.
- Click the Classifications submenu.
- Click the Update From Payroll button.
Helpful Hint
The Classifications page will now show a greyed out Updated button. It means Employment Hero has successfully imported your classifications from your QuickBooks Online platform.
Explore related content:
- Leave balance visibility This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common QuickBooks Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their QuickBooks data.