If you have contacted Employment Hero Support and have only received a reply detailing general advice about the Payroll classic platform, it may be because you are using an email address that is not assigned as a Full Access user on your Payroll classic account.

When this occurs, your account cannot be verified and Support is therefore not authorised to provide you with advice that is specific to your Payroll classic account.

To resolve this issue, follow the instructions below to check your email address to ensure you are contacting Employment Hero Support with a Full Access user account.

Check email address

Log in to the Payroll classic platform.
Click the Business button on the main menu.
Click the Payroll Settings button on the submenu.
Select Manage Users (under the Business Management category) from the grey menu box.
Add your email address as a Full Access user.
Try recontacting Employment Hero Support now that you have ensured your email address is assigned correctly.

Explore related content

Change personal details on Payroll classic This article shows you how to reset your password in the Payroll classic platform and also how to use it change your login email address.
How do I configure my notifications on Payroll classic? This article shows you how to use the My Notification feature to manage your email preferences and set up a daily reminder for your payroll activities.