Error
| Feature | Error Description |
|---|---|
| Employee file | Employee file already exists |
Explanation
This error means that the account email entered when adding a new worker is already being used by another user in the platform. An account email cannot be used for multiple people because it is the unique identifier linked to each user onboarded to the platform.
Solution
The solution will vary depending on your situation.
- If there is a duplicate employee record, you can remove the duplicate by following the steps in this article.
- If the account email is used in an existing account but you need it for a new worker, you can change the account email of the existing employee by following the steps in this article. After changing that, you can then use the email for the new worker you need to onboard.