1. Log in to Employment Hero.
2. Click People in the menu.
3. Click Issues Summary Hub in the sub-menu.

The hub opens with every issue section you have access to, so you do not need to switch between tabs. The Issues Summary Hub also appears as its own entry in the People sub-menu, alongside pages such as Vacancies & Requisitions and AI Import.

The Issues Summary Dashboard on the Total Workforce page shows a danger or warning badge when issues exist, and a success badge when all records are ready.

1. Go to the Total Workforce page.
2. If the dashboard shows a danger or warning badge, click Resolve Issues.
3. If the dashboard shows a success badge, click View Issues Summary Hub.

Each affected employee appears in a table with four columns: Employee, Errors, Recommended Actions, and Actions. Each error appears once, with a recommended action.

Some errors come from the integration itself, such as an invalid access token or an employee in a pay run that has not been finalised. For these, the card shows guidance written for that specific error type, rather than a general instruction to update the employee file.

1. Click the Actions dropdown for the employee, then click View Details.
2. Make the fix in the employee's file.
3. Return to the Issues Summary Hub.
4. Click the Actions dropdown for the employee, then click Re-Sync or Retry.

The button reads Retry when the AIO Auto Sync to PR integration is enabled for your organisation, and Re-Sync when it is not. Both attempt to re-sync the employee's record to payroll. Once the issue is resolved, the employee no longer appears in the card. If no issues remain, the card collapses.

Use this option when an employee's error relates to a Xero data conflict.

1. Click the Actions dropdown for the employee.
2. Click Override Xero Data.

This option overrides the conflicting Xero data for that employee. It appears only when it is available for that error.

1. Click the Actions dropdown for an error you cannot resolve on your own.
2. Click Contact Us to open the support channel.

The Contact Us option appears only when it is available for that error.

Each affected record appears with five columns: Employee Name, Effect From, Errors, Recommended Action, and Actions.

1. Click the Actions dropdown for the record.
2. Click Re-Sync. The platform attempts to re-sync that record to payroll.

1. Select the checkboxes for the records you want to re-sync.
2. Click Re-Sync in the toolbar. The platform attempts to re-sync all selected records.

The card opens with a message that there are lodgement errors and asks you to contact us at support@employmenthero.com if you need assistance. Each affected employee appears with three columns: Employees, Errors / Issues, and Actions.

1. In the Actions column, click View details. The employee's file opens.

Each failed request appears with six columns: Worker, Leave Category, Leave Period, Error, Recommended Action, and Actions.

Click the Actions dropdown for the leave request to see these options:

• Edit opens the edit page for that leave request.
• View Details opens a window with the full context of the error.
• Re-Sync attempts to re-sync the leave request to payroll. This option appears only when the AIO Auto Sync to PR integration is not enabled for your organisation.
• Contact Us opens the support channel. This option appears only when it is available for that error.

Once you resolve the cause of the failure, the leave request leaves the card.

The columns depend on how your organisation records timesheets.

• For daily timesheets, the table shows Worker, Date, Start Time, End Time, Error, Recommended Action, and Actions.
• For weekly timesheets, the table shows Worker, Time Period, Date, Error, Recommended Action, and Actions.

Click the Actions dropdown for the timesheet to see these options:

• Edit opens the edit page for that timesheet.
• Re-Sync attempts to re-sync the timesheet to payroll. This option appears only for timesheets that can be re-synced, and only when the AIO Auto Sync to PR integration is not enabled for your organisation.
• Contact Us opens the support channel. This option appears only when it is available for that error.

Each failed expense appears with eight columns: Worker, Claim Date, Expense Category, Details, Amount, Error, Recommended Action, and Actions.

Use this for expenses that are not already paid.

1. Click the Actions dropdown for the expense.
2. Click Re-Sync, or Resolve issue where it appears. The platform attempts to re-sync that expense to payroll.

Use this when the error states that the expense has been paid.

1. Click the Actions dropdown for the expense.
2. Click Mark as paid. The expense is recorded as paid and removed from the active issues list.

If you suspect that some expenses were paid outside of the sync, use this check to find them.

1. Click Check paid expenses.

The platform checks your connected payroll platform, such as Xero, for expenses already marked as paid there. Any matches appear with an "expense has been paid" error, so you can take action on them.

Each affected contractor appears with four columns: Contractor, Errors, Recommended Actions, and Actions. Where relevant, the card also shows contractor-specific fields, such as hourly rate and tax calculation method.

1. Click the Actions dropdown for the contractor, then click View Details.
2. Make the fix in the contractor's file.
3. In the Issues Summary Hub, click the Actions dropdown for the contractor, then click Re-Sync.

The contractor's file does not have a direct link back to the hub. Once the issues are resolved, the contractor leaves the card. The card collapses if no issues remain.

Each affected worker appears with three columns: Worker, Errors / Issues, and Actions.

1. Click the search bar in the Work Eligibility section.
2. Type the worker's name. The list shows only matching workers.

1. In the Actions column, click View details. The worker's file opens.
2. Make the fix in the worker's file.

1. In the Actions column, click Offboard worker. The offboarding flow starts for that worker.

The Offboard worker option appears only when the worker's work eligibility cannot be resolved.

1. Select the checkboxes for the records in the Employee Files or Contractor Files card.
2. Click Re-Sync in the toolbar. If the button reads Retry, click that instead.

1. Select the checkboxes for the leave requests you want to re-sync.
2. Click Re-Sync in the toolbar.

This option appears only when the AIO Auto Sync to PR integration is not enabled for your organisation.

1. Click the Actions dropdown for the record.
2. Click Hide from Dashboard.
3. Confirm in the confirmation window.

The record leaves the active list. If no issues remain in the card, the card collapses.

1. Select the checkboxes for the records you want to hide.
2. Click Hide from Dashboard in the toolbar.
3. Confirm in the confirmation window.

All selected records leave the active list.