Discount Store purchasing, viewing your gift card and Hero Dollar Balance | HR Web Platform

You can use the Discount store to buy products aimed at enhancing your life at work and home at reduced prices. Some examples of products with reductions available include:

  • Gift cards for groceries.
  • Gift cards for movies.
  • Gym memberships.
  • Electronics.
  • Phone accessories.
  • Health insurance.
  • Home loans.


Delivery times are determined by the supplier and can vary depending on their schedule, stock levels, and other factors.

Daily activities

Make a purchase
  1. Click the    Benefits menu.
  2. Click the Swag Store submenu.
  3. Click the product you wish to purchase.
  4. Click the Buy Now button.
  5. Use the slider to:
    • Select how many Hero Dollars go towards the purchase.
    • Select the InstaPay amount going towards this purchase.


    InstaPay is only available for Employment Hero Payroll customers.

  6. Click the Continue button.
  7. Click the Pay via Credit Card button.
  8. Enter your credit card details 
  9. Click the Continue button.
  10. Enter your shipping information.
  11. Click the Continue button.
  12. Review your details and click the Complete Order button.
View gift card purchases


After purchasing a gift card, you can only access it through the Employment Hero HR platform or Employment Hero mobile application. Employment Hero does not email you the gift card details.

  1. Click the    Benefits menu.
  2. Click the Order History submenu.
  3. Click the Details button.
  4. To view the details on how to redeem your gift card, click on the drop-down menu bar.


    Your gift card is active if there is a balance displayed, i.e. Balance $100. If you have used the gift card, or it has expired, the balance will no longer display. Instead, it will say used or expired.

View my product tracking number
  1. Click the    Benefits menu.
  2. Click the Orders submenu.
  3. Click the Detail button.
  4. Click the Tracking Status button.
View your Hero Dollar balance and history
  1. Click the    Benefits menu.
  2. Click the Discounts submenu.
  3. Click the View History button.

    Helpful Hint

    You will now see on your screen you Hero Dollar balance and your transaction history.


Further information

Accepted payment methods

You can use the following payment methods within the discounts store:

  • Visa debit or credit card.
  • Mastercard debit or credit card.
  • Hero Dollars.
  • InstaPay.
InstaPay fees
Transaction Method. Fee.
Discount store purchases using a combination of debit, Hero Dollars plus InstaPay. $0
Discount store purchases using InstaPay only. $0
InstaPay withdraw. During the Covid pandemic, Employment Hero removed all fees associated with using InstaPay as a goodwill gesture. To cover operating costs, we are reintroducing the InstaPay fee from the 17th October 2022; this means an InstaPay withdrawal of your pay into your bank account will be $4.00 per transaction.
General enquiries

For general enquiries or following up on an order email

Author recommended

So you have now purchase an item and you are now wondering what next can I do. There are two recommendations I would make on this front and they are:

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