Error
| Type. | Feature. | Error Description. |
|---|---|---|
| Import conflict. | Employee File. | Employee exists on both Employment Hero HR and Employment Hero payroll classic. |
Explanation
This error occurs when the employee exists on both your Employment Hero (EH) HR and Payroll classic platforms, and they are using the same unique identifier, i.e. both records are using the same email address.
Solution
You can resolve this error by opting to use either your EH Payroll or HR platform employee data.
Warning
If you opt to use your EH Payroll classic platform employee data, then it will overwrite the data stored within the HR platform. The same logic applies if you choose the HR platform data over the information stored within your Payroll classic platform.
Solution one: Using Payroll classic platform data
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Actions button.
- Click the Use Employment Hero Payroll Data button.
Solution two: Using HR platform data
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Actions button.
- Click the Use EH Data button.
Explore related content
- HR platform: Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories - HR Web Platform This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within your HR platform.