Error
| Type. | Feature. | Error Description. |
|---|---|---|
| Import conflict. | Pay Category. | Pay category does not exist on Employment Hero payroll classic. |
Explanation
This error occurs when a pay category does not exist on your Employment Hero (EH) payroll platform classic. When your Employment Hero account encounters this issue, it will automatically disable the affected pay category.
Solution
You can resolve this error by adding the pay category to your EH payroll classic platform and then updating the data stored on your Employment Hero.
Interactive steps
Written steps
- Log into your Employment Hero Payroll platform.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Pay Categories button.
- Click the Add button.
- Enter the pay category name and click the Save button.
- Complete the following fields:
- Name.
- Units.
- Super rate.
- Rate loading.
Important
We will add the loading rate amount on top of the base rate.
- Penalty-loading.
Important
We will add the penalty loading amount on top of the base rate and the loading rate.
- PAYG exempt.
- Accrues leave.
- Payroll tax-exempt.
- Hide units on pay slip.
- External ID.
- Payment classification.
- Rate precision.
Helpful Hint
You can click the Add Linked Category button to link pay categories together. When linking a pay category to a base pay category, you only need to specify the base rate for the employee and it will automatically calculate the rate for the linked pay categories.
- Click the Save button.
- Log into your Employment Hero platform.
- Click the Payroll Settings menu.
- Click the Pay Categories submenu.
- Click the Update From Payroll button.
Helpful Hint
The Pay Categories page will now show a grey Updated button. This means Employment Hero has successfully imported your pay categories from your payroll platform.
Explore related content
- Employment Hero: Payroll classic integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories in Employment Hero This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within your Employment Hero.