Available for the following plans: Lite, Plus, Unlimited HR, Engage, Elite, Unlimited HR+Payroll
Available for the following HR plans: Standard, Premium, Platinum
Available for the following user access levels: Admin
Employers can reward and recognise employees who exceed expectations. Each recognition links to a company value, showcasing performance and values. Employers can also reward employees with Hero Points for milestones like work anniversaries or birthdays.
The Hero Points feature lets you buy points to use the platform's features. You will get a receipt by email. You can also see your organisation's points balance and transactions made by users.
Purchase Hero Points
Important
Currently, you can only buy Hero Points using a credit card. However, for large amounts over $10,000, our Accounts Team can process a direct debit transaction for you. If you would like more information about this, please reach out to our support team via your HR platform.
- Click Benefits on the main menu.
- Select Purchase Points from the submenu.
- Choose an amount to purchase or enter a custom amount.
- Click the Next button.
- Enter your card details into the relevant fields.
- Click the Next button.
- Review your details and then click the Complete Order button.
Send Hero Points
Important
The platform does not automatically send email notifications to recipients when issuing Hero Points using this feature. If you wish to inform the employee about their Hero Points allocation, you must do so outside the platform by sending them a separate notification.
- Click Benefits on the main menu.
- Select Send Points from the submenu.
- Under Who do you want to celebrate with points? select from the following options:
- Send to the employing entity
- Send to the location
- Send to the group
- Send to the worker type
- Send to the employment type
- Or individual personnel.
- Enter How many points you would like to send.
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Add a description of what you are celebrating.
Important
Employees can only see the description you entered within the Employment Hero Work app. They can not see it on the HR web platform.
- Click Now under When do you want the points to be sent?
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Click the Submit button.
Warning
Once you award Hero Points to an employee, you can not reverse the transaction.
- Click Benefits on the main menu.
- Select Send Points from the submenu.
- Enter the employee's name into the Search Bar field.
- Enter How many points you would like to send.
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Add a description of why you are sending Hero Points.
Important
Employees can only see the description you entered within the Employment Hero Work app. They can not see it on the HR web platform.
- Click Set a specific date & time, under When do you want the points to be sent?
- Choose a date using the Select date function.
- Choose a time using the Select time function.
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Click the Submit button.
Warning
Once you award Hero Points to an employee, you can not reverse the transaction.
Manage Hero Points
- Click Benefits on the main menu.
- Select Points Management from the submenu.
- Click the Manage Rewards button.
- If prompted, click the Get started button.
- Click Edit next to the event type that you would like to change.
- Toggle on or off the event types that trigger sending Hero Points. For example, an employee's birthday or work anniversary.
- Enter the amount of points you want to send to employees for each occasion.
- Toggle on or off the independent contractors toggle, depending on if you want to send points to contractors.
- Click the Finish button.
- Click Benefits on the main menu.
- Select Points Management from the submenu.
- Click the Manage Recognition button.
- Click the Edit button.
- You can change the approver using the top-down menu.
- You can toggle on or off: Reward your employees with Hero Points.
- Enter the amount of Hero Points you would like to send per recognition.
- Once you have finished changing your recognition settings, click Finish.
- Click Benefits on the main menu.
- Select Points Management from the submenu.
- Click the View Employee Activity button.
- You will see a report on the Hero Points distributed and whether you still fall within the FBT-exempt guidelines for a given FBT year.
- Click Benefits on the main menu.
- Select Points Management from the submenu.
- You will now see your Hero Points balance in the Available balance section.
Important: GST/VAT Disclosure
Australian and UK organisations will see a disclosure line below the total showing the tax amount already included within the service and card transaction fees[cite: 42, 43]. The total charged does not change, and tax is not applied to the Hero Points purchase amount itself[cite: 45, 51].
- Australia: Shows "GST included in fees (10%)"[cite: 46].
- UK: Shows "VAT included in fees (20%)"[cite: 48].
- Canada: Invoices remain unchanged with no tax disclosure line[cite: 44, 50].
- Click Benefits on the main menu.
- Select Points Management from the submenu.
- Select the Transaction History tab.
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Select the Purchased tab.
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Find the relevant purchase and click Download invoice.
- Wait for the Processing (Generating invoice...) notification to complete while your browser downloads the invoice.
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Open the downloaded invoice.
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Alternatively, search your inbox for 'Invoice for your Hero Points purchase', open the email, then click Download on the attached invoice.