Purchasing and managing your organisation's Hero Points via the HR Platform

Available for the following HR plan: Standard, Premium, Platinum

Available for the following user access levels: Admin      

Employers can reward and recognise employees who exceed expectations. Each recognition links to a company value, showcasing performance and values. Employers can also reward employees with Hero Points for milestones like work anniversaries or birthdays.

The Hero Points feature lets you buy points to use the platform's features. You will get a receipt by email. You can also see your organisation's points balance and transactions made by users.

 

Purchasing Hero Points

Purchase Hero Points

Important

Currently, you can only buy Hero Points using a credit card. However, for large amounts over $10,000, our Accounts Team can process a direct debit transaction for you. If you would like more information about this, please reach out to our support team via your HR platform.

  1. Click the   Benefits menu.
  2. Click the Points Management submenu.
  3. Click the Purchase button.
    Screenshot of points management page with purchase button highlighted

    Warning

    When you click on Purchase, a list of employees who may incur a fringe benefits tax (FBT) will display. Please be aware of the FBT that you may be subject to.

  4. Choose an amount to purchase or enter a custom amount.
  5. Click the Next button.
    Screenshot of purchasing hero points with next button highlighted
  6. Enter your card details into the relevant fields.
  7. Click the Next button.
    Screenshot of where to click on next button to purchase hero points
  8. Review your details and then click the Complete Order button.
    Screenshot of where to click on complete order button to purchase hero points
Report on Hero Points distributed
  1. Click the   Benefits menu.
  2. Click the Hero Points Management submenu.
  3. Click the View Employee Activity button.
    Screenshotof points management page with employee activity button highlighted
  4. You will see a report on the Hero Points distributed and whether you still fall within the FBT-exempt guidelines for a given FBT year.
    Screenshot of points management page with employee list highlighted
Send Hero Points

Important

The platform does not automatically send email notifications to ‌recipients when issuing Hero Points using this feature. If you wish to inform the employee about their Hero Points allocation, you must do so outside the platform by sending them a separate notification.

  1. Click the   Benefits menu.
  2. Click the Hero Points Management submenu.
  3. Click the Send button.
    Screenshot of points management page with send button highlighted
  4. Enter the employee's name into the Search Bar field.
    Screenshot of where to type in who you wnat to send hero points to
  5. Enter How many points you would like to send.
    Screenshot of where to type in how many points you would like to send
  6. Add a description of why you are sending Hero Points.

    Important

    Employees can only see the description you entered within the Swag app‌. They can not see it on the HR web platform.

  7. Click the Submit button.

    Warning

    Once you award Hero Points to an employee, you can not reverse the transaction.

    Screenshot of where to type in a description of why you are sending hero points
View your Hero Points balance
  1. Click the   Benefits menu.
  2. Click the Hero Points Management submenu.

    Helpful Hint

    You will now see your Hero Points balance on your screen.

    Screenshot of point management page with point balance highlighted

Managing Hero Points

Manage rewards
  1. Click the   Benefits menu.
  2. Click the Points Management submenu.
  3. Click the Manage Rewards button.
    Screenshot of points management page with manage rewards button highlight
  4. If prompted, click the Get started button.
    Screenshot of rewards settings with get started button highlighted
  5. Click Edit next to the event type that you would like to change.
  6. Toggle on or off the event types that trigger sending Hero Points. For example, an employee's birthday or work anniversary.
  7. Enter the amount of points you want to send to employees for each occasion.
  8. Toggle on or off the independent contractors toggle, depending on if you want to send points to contractors.
  9. Click the Finish button.
    Screenshot of rewards settings with finish button highlighted
Manage recognition
  1. Click the   Benefits menu.
  2. Click the Points Management submenu.
  3. Click the Manage Recognition button.
    Screenshot of points management page with manage recognition button highlight
  4. Click the Edit button.
    Screenshot of recognition settings with edit button highlighted
  5. You can change the approver using the top-down menu.
  6. You can toggle on or off: Reward your employees with Hero Points.
    Screenshot of recognition settings with toggle and finish button highlighted
  7. Enter the amount of Hero Points you would like to send per recognition.
  8. Once you have finished changing your recognition settings, click Finish.

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