Error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Employee file | Employee email address not unique |
Explanation
This error occurs when an employee does not have a unique email address on Payroll classic, because of this, Employment Hero will not import the employee record.
Solution
Changing the email address in the employee's file on Payroll classic so it is unique and then re-syncing the two platforms will resolve this issue.
Interactive steps
Click here for an interactive demo
Written steps
Resolving this error
- Log into the Payroll classic.
- Click the Employee menu.
- Click the List submenu.
- Click on the employee who needs their email changed.
- Click the Details button.
- In the Email field, enter an unique email address.
- Click the Save button.
- Log in to Employment Hero.
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Employees section, click the Update from Payroll button.
Helpful Hint
The Employees section will now show a green Updated button. This means Employment Hero has successfully imported your employees from Payroll classic.
Explore related content
- Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories: This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within Employment Hero.