This article will help admins looking to answer the following question from employees and managers, Why can't I see my assigned learning material? We have listed the troubleshooting steps below for learning content not loading, broken down by learning integration.
Common issues for content not loading
Is the devops email enabled?
We use the Dev Ops emails to connect your HR and Learning platforms together, and there are a couple of different setups associated with the integration. The different types depend upon when your integration was first created and the subscription plan associated. If this user is disabled, you may lose access to view learning content. The devops user emails do not count towards your organisation's chargeable users.
Select which learning platform you are integrated with for the relevant instructions.
You can check your organisation has set the devops email as enabled via the User Management feature within your learning platform. The steps on how to undertake this task are:
- Log into your EH Learning platform.
- Click the User drop-down.
- Click the Administrator button.
- Click the Users tab.
- Click the Arrow button.
- Click the Edit button.
- Select the Active tick box.
- Click the Save button.
If you have connected your Employment Hero platform to your existing Go1 platform, you will not have a devops email account showing on your list of enabled users.
Is the support email enabled?
The support@ email allows the Employment Hero support team to assist you, if required. We will add this email address the first time the Employment Hero support team accesses your learning platform. If this user is disabled, you may lose access to view learning content. The support user emails do not count towards your organisation's chargeable users.
Select which learning platform you are integrated with for the relevant instructions.
You can check your organisation has set the support email as enabled via the User Management feature within your learning platform. The steps on how to undertake this task are:
- Log into your EH Learning platform.
- Click the User drop-down.
- Click the Administrator button.
- Click the Users tab.
- Click the Arrow button.
- Click the Edit button.
- Select the Active tick box.
- Click the Save button.
You can check your organisation has set the support email as enabled via the User Management feature within your learning platform. The steps on how to undertake this task are:
- Log into your EH Learning platform.
- Click the User drop-down.
- Click the Administrator button.
- Click the Users tab.
- Click the Arrow button.
- Click the Edit button.
- Select the Active tick box.
- Click the Save button.
Is the main admin email enabled?
The main admin email is the first user to create the integration between the HR classic and Learning platforms, and becomes the first administrator for the organisation, but you can add others down the track. If this user is disabled, you may lose access to view learning content.
Select which learning platform you are integrated with for the relevant instructions.
You can check your organisation has set the main admin email as enabled via the User Management feature within your learning platform. The steps on how to undertake this task are:
- Log into your EH Learning platform.
- Click the Users drop-down.
- Click the Administrator button.
- Click the Users tab.
- Click the Arrow button.
- Click the Edit button.
- Select the Active tick box.
- Click the Save button.
You can check your organisation has set the main admin email as enabled via the User Management feature within your learning platform. The steps on how to undertake this task are:
- Log into your EH Learning platform.
- Click the Users drop-down.
- Click the Administrator button.
- Click the Users tab.
- Click the Arrow button.
- Click the Edit button.
- Select the Active tick box.
- Click the Save button.
Explore related content
- Learning for team managers and individuals This feature summarises the learning content assigned to your team, and what progress they have made on these tasks.
- Create a Learning Report This feature enables you to create a report that you can use to analyse the progress made by your employees on their allocated learning content.