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Billing, invoices, and online account cancellation

Loren Mathewson
Updated
EH Content Team

Available for the following plans: Employment Lite, Employment Plus, Employment Unlimited
Available for the following HR plans: Standard, Premium, Platinum
Available for the following user access level: Admin    

The Billing feature allows you to view a list of billable users per invoice and filter this data by employment type. Additionally, you can review your subscription terms, update payment methods, billing contacts, and invoice recipients.

This article will show you how to:

Manage account

View subscription terms and conditions

  1. Log into Employment Hero.
  2. Click the Settings menu.
  3. Click the Subscriptions & Billings option in the Security & Access Control section.
    Subscriptions and billings.jpg
  4. Click on EH Platform T&Cs.
  5. This will open the T&Cs page in another browser tab.

Edit account

Edit a payment method

  1. Log into Employment Hero.
  2. Click the Settings menu.
  3. Click the Subscriptions & Billings option in the Security & Access Control section.
    Subscriptions and billings.jpg
  4. Click the Update button.
  5. Enter your new billing details and click the Save button.

Edit billing contact

  1. Log into Employment Hero.
  2. Click the Settings menu.
  3. Click the Subscriptions & Billings option in the Security & Access Control section.
    Subscriptions and billings.jpg
  4. Click the Update button.
  5. Update the required information and click the Update button.

Change your account

Change your subscription

  1. Log into Employment Hero.
  2. Click on Settings in the left-hand side menu.
  3. Click the Subscriptions & Billings option in the Security & Access Control section.
    Subscriptions and billings.jpg 
  4. Next to Request to change or cancel a subscription, click on the Update button.
  5. Click on Request to Change Subscription.
  6. Click on HR product.
  7. Click on OK.
  8. Select your choice from the following options:
    • Remove add ons
    • Change your current plan
    • Increase or decrease users.
  9. Type in some detail about the change you want to make.
  10. Click on OK.
  11. Click on the Submit button.
  12. You will hear back from an Employment Hero representative to assist with changing your subscription.

Change invoice recipients

  1. Log into Employment Hero.
  2. Click the Settings menu.
  3. Click the Subscriptions & Billings option in the Security & Access Control section.
    Subscriptions and billings.jpg
  4. Click the Change button.
  5. Make the required changes and click the Update button.

Cancel your account

Cancel your account

  1. Log into Employment Hero.
  2. Click on Settings in the left-hand side menu.
  3. Click the Subscriptions & Billings option in the Security & Access Control section.
    Subscriptions and billings.jpg
  4. Next to Request to change or cancel a subscription, click on the Update button.
  5. Click on Request to Cancel Subscription.
  6. Select from the following:
    • We have not received enough value for cost
    • Your product does not do what we need
    • We have not been set up properly
    • Your product guidance is not enough
    • Changes in our business have changed our needs
    • Other.
  7. Click on OK.
  8. Type in some detail about the change you want to make.
  9. Click on OK.
  10. Click on the Submit button.
  11. You will hear back from an Employment Hero representative to assist with cancelling your subscription.

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