Error
| Type. | Feature. | Error Name. |
|---|---|---|
| Super error. |
Super Batch Payment. |
The BSB provided does not appear to be currently active. |
Explanation
This error will appear when your refund bank account details have an incorrect BSB number entered. When the platform encounters this error, it will not process your super-batch payment refund and will delay processing this payment.
Solution
There are two areas that could have incorrect refund bank account BSB details entered. These two areas are:
- Payroll superannuation: Setup and register with Beam
- Payroll employing entities: Setup and management
Once you have updated your refund bank account BSB details, you can update your super-batch payment data by using the Refresh Data feature.
Explore related content
- How do I view the back-end super batch data on Payroll classic? Learn more on how to view your organisation's back-end super-batch data on Payroll classic.
- Access payslips via the super-batch payment page on Payroll classic Learn more about how to access and view payslips via the super-batch payment page.