Available for the following HR plans: Premium, Platinum
When you manage your payroll event submissions, you may encounter connectivity rejections from the Australian Taxation Office (ATO). Configure your standard business reporting (SBR) software authorisation mismatch error to guarantee successful single touch payroll (STP) data transmissions.
This article will show you how to manage the following:
- Review the single touch payroll lodgement error details
- Understand why the standard business reporting error happens
- Link your unique software identifier inside Access Manager
- Contact the Australian Taxation Office by telephone
- Explore related content
Review the single touch payroll lodgement error details
The table below displays the specific properties of the single touch payroll (STP) lodgement rejection that your platform receives from the Australian Taxation Office (ATO).
| Type | Feature | Error Number | Error Name |
|---|---|---|---|
| STP Lodgement error | Payroll event | SBR.GEN.AUTH.008 | Your nomination with the software provider may not contain the correct Software ID in Access Manager. |
Understand why the standard business reporting error happens
This error occurs when you configure your ATO supplier settings for a registered tax or Business Activity Statement (BAS) agent to lodge STP events on behalf of your business, but you or your agent have not correctly linked the Software Identifier (Software ID) inside the ATO Access Manager. Specifically, the Software ID must link with the registered agent number (RAN) and Australian Business Number (ABN) in Access Manager. If you or your agent omit this link or set it up incorrectly, the ATO rejects your STP lodgement and displays this error.
Link your unique software identifier inside Access Manager
To resolve this error, the registered tax or BAS agent must link the Software ID to the correct ABN in the ATO Access Manager. Complete this process online through the business portal.
The registered tax or BAS agent must complete the following steps. The agent must hold the principal authority or authorisation administrator role within the Relationship Authorisation Manager (RAM) to use Access Manager.
- Log in to Access Manager using your digital identity credentials.
- Click My hosted SBR software services from the left-hand menu.
- Click Notify the ATO of your hosted service.
- Search for Employment Hero Payroll in the list.
- Click the ABN link of Employment Hero Payroll (ABN: 70 154 693 955) in the list.
- Enter the Software ID and click Next. Your Software ID is unique to your business and can be found in your platform under Payroll Settings > ATO Settings > Electronic Lodgement & STP.
- Read the Notification statement, then click Save.
A green success message appears on the subsequent screen to confirm that the platform successfully saved the notification.
Important
There may be multiple Employment Hero ABNs in the search list. Make sure you select Employment Hero Payroll ABN 70 154 693 955 specifically. If you select the wrong ABN, the platform cannot establish the connection correctly.
Helpful Hint
If you already linked a Software ID to a different Employment Hero ABN (not 70 154 693 955), remove that notification first. Then, follow the steps above to link your Software ID to the correct ABN. The ATO indicates that the connection can take overnight to finalise. If the STP lodgement does not go through immediately after you complete these steps, allow the ATO some time to process the hosted service request before you try again.
Contact the Australian Taxation Office by telephone
If you prefer to call the ATO, contact them on 1300 852 232. We recommend having the following information on hand:
- Proof of ownership record, for example, personnel TFN, date of birth, address, or a recent ATO generated notice.
- Your Australian Business Number (ABN) or, if you are a registered tax agent, your Registered Agent Number (RAN).
- The name of your software provider: Employment Hero Payroll.
- The software provider ABN: 70 154 693 955.
- Your unique Software ID, found in your platform under Payroll Settings > ATO Settings > Electronic Lodgement & STP.