Error
| Type. | Feature. | Error Number. | Error Name. |
|---|---|---|---|
| STP Lodgement error. | Payroll event. | SBR.GEN.AUTH.005. | Misalignment of identifying information. |
Explanation
This error means your ATO Settings on the payroll platform do not match the details registered in your ATO Access Manager. You will need to resolve this error before you lodge events to the ATO.
Solution
First, check the ABN details you entered on your payroll platform ATO Settings page. To read further information on where to access this feature, refer to the following article. Your Software ID can be found in Payroll Settings > ATO Settings > Electronic Lodgement & STP. Next, check that the details match the information you added when setting up your Software ID and the matching ABN in ATO Access Manager.