Payroll lodgement error: SBR.Gen.Fault unknown service


Type. Feature. Error Number. Error Name.
STP Lodgement error. Payroll event. SBR.GEN.FAULT.UNKNOWN SERVICE. Unknown agency or service. The value provided to identify the receiving party is not recognised, or a request has been made for a service not offered by the receiving party.​


This message will display on your platform when there was an issue within the ATO system. This comes from the ATO's end and not from our platform, and it will prevent you from lodging your STP data with the ATO.


We recommend you attempt the request again at a later date as the cause could stem from a once of issue on the ATO's end. However, if the issue persists, please contact the ATO quoting this error code to resolve any issues. When you call the ATO, we recommend having the following information:

  • Proof of ownership record, for example, personnel TFN, date of birth, address or recent ATO generated notice.
  • Your Australian Business Number (ABN) or, if you are a registered tax agent, you can use your Registered Agent Number (RAN).
  • The name or ABN of your software provider.
  • Your unique Software ID provide by your software provider.
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