Error
| Type. | Feature. | Error Number. | Error Name. |
|---|---|---|---|
| STP Lodgement error. | Payroll event. | SBR.GEN.FAULT. GENERAL ERROR IN CORE | An unhandled error occurred within Core Services. An unhandled error occurred within Core Services. Record the details of the message and contact the agency service desk. |
Explanation
This message will display on your Platform classic platform when there is an issue within the ATO system. This comes from the ATO's end and not from our platform, and it will prevent you from lodging your STP data with the ATO.
Solution
We recommend you attempt the request again at a later date as the cause could stem from a one-off issue on the ATO's end. However, if the issue persists, please contact the ATO quoting the relevant error code to resolve any issues. When you call the ATO, we recommend having the following information:
- Proof of ownership record, for example, personnel TFN, date of birth, address or recent ATO generated notice.
- Your Australian Business Number (ABN) or, if you are a registered tax agent, you can use your Registered Agent Number (RAN).
- The name or ABN of your software provider.
- Your unique Software ID provided by your software provider.