Error
| Type. | Feature. | Error Number. | Error Name. |
|---|---|---|---|
| STP Lodgement error. | Payroll event. | Error 11 | Reached retry limit. |
Explanation
There is a limit on the number of retries the Payroll classic platform will allow before giving up and applying a failed status to an STP event. We did this to limit the negative impact on system performance across the platform when an unexpected/unacceptably high STP submission load occurs (for example, if there is an issue upstream).
Solution
When a pay event fails because of the retry limit being reached, the support team will need to reset the message ID on the event before you can submit it again.