Available for the following plans: Employment Lite, Employment Plus, Employment Unlimited
Available for the following HR plans: Free, Standard, Premium, Platinum
Available for the following user access level: Admin
To enhance security and comply with ISO27001 standards, Employment Hero now requires payroll integration re-authentication.
To complete this process, use the Re-Authenticate button on the Payroll Classic or KeyPay Payroll Management page in Employment Hero. This guide will walk you through locating the button and successfully re-authenticating.
Important
To complete the re-authentication process, you must be an Admin in the HR Classic platform and a Full Access user in the Payroll Classic platform. Additionally, your login email address must be the same for both platforms.
If an HR Admin tries to re-authenticate without Full Access in the Payroll platform, the process may initially appear successful but will result in synchronisation errors. The user may also see the following error message: "Error 404: Record not found."
Interactive learning
Manage data
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Re-Authenticate Details section, click the Re-Authenticate button
Further information
The re-authenticate button is mostly used when the integration between your HR and Payroll classic platform is not working as intended. A common cause of this is when the user who initially established the integration is removed from the platform, or has had their permissions revoked.
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