For HeroForce employees
How do I submit an expense claim as a HeroForce employee?
HeroForce employees can submit expense claims like regular employees. Please refer to this article: Manage my expense claims.
When do my expense claims get reimbursed?
For HeroForce, you must submit all expense claims and have them approved before the 5th of the month for us to include them in that month’s payroll. That is, if you submit an expense claim on the HR platform, and have it approved before the 5th of the month, we will pay it out in the regular payroll cycle at the end of that month.
If an expense is not submitted (or is submitted but not approved) until after the 5th of that month, the payment will be made in the following month's payroll cycle.
How do I resubmit an expense claim if more information is requested from me?
HeroForce employees can resubmit expense claims by editing their submission. Please refer to the "Edit an expense claim" tab in this article: Manage my expense claims.
For managers and admins
How do I approve or decline the expense claims of my HeroForce employee?
As a manager of a HeroForce employee, we will notify you via email when the HeroForce employee submits an expense claim. You can approve or decline these submissions the same way you do for regular employees.
Please refer to this article: Approve, decline, and manage expense claims.
How do I ask a HeroForce employee to update or provide more info about their expense claims?
If you need the HeroForce employee to provide additional information or update their claim, you can send it back to them. They can resubmit the expense claim after making the necessary changes.
Please refer to the "Ask for further information" tab in this article: Approve, decline, and manage expense claims.
As an admin, how do I configure additional approvals for HeroForce expenses?
As an admin of an organisation with HeroForce employees, you can configure a second level of approval for HeroForce expenses. This means that a HeroForce employee’s expense claim must be approved by their primary manager, then a second individual in your organisation will need to approve it too.
To set up two-level expense approval, please follow these steps:
- Click Pay on the left-hand side menu.
- Under Expenses, click Expenses Management.
- Click the Actions dropdown button on the right side of your screen.
- Click Manage Approvers (HeroForce).
- In the 2nd-level approver pop-up, select the required second approver.
- Click the Save button.
To remove a second approver, select the "N/A" option in the 2nd-level approver pop-up mentioned in step #5.