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Hospitality Industry (General) Award 2020 (MA000009)

This article provides guidelines about when to use the different work types and tags that are included as part of the pre-built hospitality industry award package. For further information about the hospitality industry award, refer Hospitality Industry (General) Award.

Key updates

  Select the current financial year tab to see award updates for the 2025/26 financial year, while all previous updates before this time you can find in the historical financial years tab.

Current financial yearHistorical financial years
December 2025

18th

The "Annualised Wage Arrangements" ruleset has been updated to include minimum shift top-up hours within the weekly ordinary hours. This ensures that a maximum of 38 standard ordinary hours is paid per week.

November 2025

6th

We have introduced a new suite of configurations for Salaried Employment Agreements to allow the employers to manage the salaried employees, who are under Individual flexibility arrangements, directly within the award instead of having to remove them.

This introduction, which is an enhancement rather than a legislative update requirement, includes the items below if they do not already exist within an award:

  • Pay Categories (Salary and Salary - Public Holiday Not Worked).
  • Leave Allowance Templates for “No loading” and “With loading”.
  • Rule Set to disregard timesheets.
  • Pay Rate Templates.
  • Employment Agreements for all employee types (full-time, part-time, and casual).

For detailed information on the changes, please refer to our guide here.

We have updated the existing Annualised Wage primary pay category and its corresponding pay rate templates from hourly to annual settings to align with Clause 24.2(a) of the Award.

We have updated the pay rate template for employees under 17 years covered by the Hospitality Annualised Wage Introductory employment agreements.

October 2025

22nd

All pay rate templates and employment agreements for "Office Employee - Non Clerk" and "(Office) L1" have been marked with an asterisk (*). They are no longer in use, and would also not be further updated.

Additionally, the following Level 6 pay rate templates also marked with an asterisk (*), have been removed from the relevant employment agreements:

  • Hospo Casual L6 17yrs
  • Hospo Casual L6 18yrs
  • Hospo Casual L6 19yrs
  • Hospo Casual L6 under 17yrs
  • Hospo Perm L6 17yrs
  • Hospo Perm L6 18yrs
  • Hospo Perm L6 19yrs
  • Hospo Perm L6 under 17yrs

These following Level 6 employment agreements have now been updated to exclude the unused pay rate templates.

  • Hospitality Level 6 - Casual
  • Hospitality Level 6 - Full Time
  • Hospitality Level 6 - Part Time
July 2025

1st

We have updated the award to reflect the Fair Work Commission's National Minimum Wage increase detailed in the Annual Wage Review 2024-25 decision and also includes updates to expense-related allowances. You can find more information on the Determinations here and here.

These changes come into effect from the first full pay period on or after the 1st July 2025. Please install these updates after you have finalised your last pay run before the first full pay period beginning on or after the 1st July 2025.

Installing the pre-built award package

For details on how to install and configure this pre-built award template, please review the detailed help article here.

While every effort is made to provide a high-quality service, YourPayroll does not accept responsibility for, guarantee or warrant the accuracy, completeness, or up-to-date nature of the service. Before relying on the information, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.

Special Notes

"Hospo Casual (Casino) L6 20 yrs & over" Classification

The base rate for this classification may not match the rate shown in the pay guide due to a rounding issue with the system’s calculation of casual loading. Please review and make manual adjustments where required.

Overtime Exceeding Rostered Hours or the Average of 38 Ordinary Hours over a Roster Cycle

The Advanced Standard Hours or Standard Hours field in the Pay Run Defaults needs to be populated to trigger overtime correctly.

Paid Breaks

Paid break time, which counts as time worked, can be either included with hours worked on timesheets or configured as described in this article.

Clauses requiring custom rules

The following clauses are not included in the prebuilt award. If required, these must be set up through customisation.

Clause no. Clause Name Details
15.1(b)(viii) Ordinary hours of work and rostering arrangements - Full-time employees - The average of 38 hours per week The rules must be customised to combine any of the ways set out in clauses 15.1(b)(i) to 15.1(b)(vii).

Work types

The below lists and explains the work types an employee can select on their timesheet.

A - F
8 hr break between shifts. Choose this work type in the case where there is a changeover of rosters and there was only 8 hours break between shifts. 
Accrued Day Off Taken. Choose this work type when an accrued day off was taken.
Annual Leave. Choose this work type when annual leave was taken.
Carer’s Leave. Choose this work type when carer’s leave was taken.
Compassionate Leave. Choose this work type when compassionate leave was taken.
COVID-19 Not Worked. Use this work type when an employee's ordinary hours have been reduced during the coronavirus outbreak and they are not working.
First Aid Officer. Choose this work type if the employee is the holder of a current recognised first aid qualification and is appointed by the employer to perform first aid duty.
G - L
Long Service Leave. Choose this work type when long service leave was taken.
M - R
Overnight Stay. When requested to stay on the employer’s premises for the purpose of providing prompt assistance to guests outside of ordinary business operating hours, choose this work type and enter a unit amount of 1.
Overtime Meal Allowance. When required to work overtime for more than 2 hours without being notified on the previous day or earlier, choose this work type and enter a unit amount of 1.
Public holiday not worked. Choose this work type where employees are not required to work on a gazetted public holiday.
Rostered Day Off Worked. Choose this work type when an employee is required to work on their rostered day off. 
S - Z
Sick leave. Choose this work type when sick leave was taken.
Tool allowance. Where required to use their own tools, a cook should choose this work type and enter a unit amount of 1.
Uniform Allowance. Employees in the catering and motel industry should use this work type to enter the number of uniforms required to be laundered. N.B. full time catering employees are not required to use this work type.
Unpaid Leave. Choose this work type when unpaid leave was taken.
Vehicle Allowance. Managerial staff who are required to use their own vehicle should choose this work type and enter the kilometres travelled in the 'units' field.
Work during overnight stay. Choose this work type when required to perform work in excess of 1 hour during an overnight stay period. 

Shift conditions

M - R
RDO/ADO Taken on a Public Holiday (accrue AL). Select this shift condition when an employee is taking a Rostered Day Off or an Accrued Day Off which falls on a Public Holiday and is to accrue an additional day of annual leave.
RDO/ADO Taken on a Public Holiday (extra day). Select this shift condition when an employee is taking a Rostered Day Off or an Accrued Day Off which falls on a Public Holiday and is to be paid an extra day's pay.
S - Z
Tool Allowance. Cooks required to use their own tools should add this shift condition against their timesheet to automate the payment of the tool allowance

Tags

The following tags are available for application to employees under the Hospitality Industry (General) Award.

A - F
4/8 - 1/6. Assign this tag to a full time employee whose 38 hour week are based on 4 days at 8 hours and 1 day at 6 hours rather than the default overtime arrangements which are based on hours over 11.5 in a day and hours over 152 in a 4 week period.
4/9.5. Assign this tag to a full time employee whose 38 hour week are based on 4 days at 9.5 hours rather than the default overtime arrangements which are based on hours over 11.5 in a day and hours over 152 in a 4 week period.
5/7.6. Assign this tag to a full time employee whose 38 hour week are based on 5 days at 7.6 hours rather than the default overtime arrangements which are based on hours over 11.5 in a day and hours over 152 in a 4 week period.
7 day shiftworker. Assign this tag if the employee is employed as a shift worker who is regularly rostered to work on Sundays and public holidays. As per the national employment standards, a 7 day shiftworker is entitled to an extra 1 week of annual leave per year. 
Accrue AL on PH worked. Assign this tag to any permanent employees who agree to work on a public holiday and be paid an additional 25% penalty as opposed to a 225% penalty. Additionally, these employees will accrue the equivalent time worked on the public holiday as annual leave. 
Accrued Day Off. Assign this tag if the FT employee and employer have agreed to a 160 hours each four week period with a minimum of eight days off each four week period plus an accrued day off.
Airport Catering Supervisor (up to 5 employees). Assign this tag to an airport catering employee required to supervise up to 5 employees. 
Airport Catering Supervisor (6-10 employees). Assign this tag to an airport catering employee required to supervise up to 10 employees. 
Airport Catering Supervisor (11-20 employees). Assign this tag to an airport catering employee required to supervise up to 20 employees. 
Airport Catering Supervisor (20+ employees). Assign this tag to an airport catering employee required to supervise more than 20 employees. 
Catering Laundry Allowance. Apply this tag to a catering employee to activate the laundry allowance. A full time employee will automatically receive the laundry allowance each week. Part time and casual employees will be required to use the work type Uniform Allowance to enter the units required to be paid based on the number of uniforms required to be laundered.
First Aid Officer. Assign this tag if the employee has an appropriate first aid qualification and will be the designated ongoing first aid officer during every shift they are rostered to work.
Food and Beverage Attendant Grade 2. Assign this tag if the employee has the Food and Beverage Attendant grade 2 classification. Such employees are exempt from being paid higher duties in accordance with section 25.1 of the Hospitality Industry Award.
Food and Beverage Attendant Grade 3. Assign this tag if the employee has the Food and Beverage Attendant grade 3 classification. Such employees are exempt from being paid higher duties in accordance with section 25.1 of the Hospitality Industry Award.
Fork-lift Driver. Assign this tag if the PT or casual employee was employed immediately prior to 23 January 2020 and elected the all-purpose hourly amount or not employed immediately prior to 23 January or any FT employee. 
Fork-lift Driver (NOT all-purpose). Assign this tag if the PT or casual employee is to receive a Fork-lift driver allowance and was employed immediately prior to 23 January 2020 and has not elected the all-purpose hourly amount.
M - R
Motel Laundry Allowance. Apply this tag to a motel employee to activate the laundry allowance. Employees will be required to use the work type Uniform Allowance to enter the units required to be paid based on the number of uniforms required to be laundered.
RDOs - days off. Assign this tag if the full-time employee has days off as RDOs. This tag will ensure that the employee when submitting a time sheet for a Public Holiday, will not be paid any ordinary earnings. 
S - Z
Tool Allowance. Apply this tag to a cook or apprentice required to use their own tools.
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