If you are using our payroll classic platform to report STP, you will need to connect it to your ATO platform. The connection to the ATO relies on communicating your software ID to the ATO. This is displayed during the STP registration process as well as clicking on Payroll Settings and then clicking on the ATO Settings select Electronic Lodgement and STP tab. The method used to connect to the ATO depends on who is lodging STP for the business.
Scenario 1
STP events lodged by the employer
As an employer, there are 2 options of how to provide the ATO your software ID:
Option 1: Update details via Access Manager
You will need to be the principal authority or authorisation administrator in Relationship Authorisation Manager (RAM) to use Access Manager.
- Go to the Welcome to Access Manager page.
- Click Login with myGovID.
- Log in to Access Manager using your myGovID credentials.
- Click My hosted SBR software services from the left hand menu.
- Click Notify the ATO of your hosted service.
- Search for Employment Hero Payroll (ABN: 70 154 693 955) in the list.
- Select the ABN link of Employment Hero Payroll (ABN: 70 154 693 955) in the list.
Warning
Employment Hero Payroll (ABN: 70 154 693 955) is the correct ABN.
- Enter the software ID and select Next.
- Read the Notification statement then select Save;
- A green success message will appear on the next screen to confirm success.
Option 2: Phone the ATO on 1300 85 22 32
You must be prepared with the following information:
- proof of record ownership (for example personal TFN, date of birth, address, recent ATO-generated notice);
- your Australian business number (ABN) or, if you are a registered tax agent, you can use your registered agent number (RAN);
- the name or ABN of your software provider, and
- your unique software ID (provided by your software provider).
Warning
Employment Hero Payroll (ABN: 70 154 693 955) is the correct ABN.
Scenario 2
STP events lodged by a registered Tax/BAS Agent
If a registered Tax/BAS Agent is lodging STP events on behalf of the business, the software id MUST be linked with the registered agent number (RAN) and ABN, not the employer’s ABN. To set up the ATO connection correctly, the registered agent must log in to Access Manager using their myGovID credentials. They will need to be the principal authority or authorisation administrator in Relationship Authorisation Manager (RAM) to use Access Manager.
Complete these steps:
- Select My hosted SBR software services from the left hand menu.
- Select Notify the ATO of your hosted service.
- Search for Employment Hero Payroll (ABN: 70 154 693 955) in the list.
- Select the ABN link of Employment Hero Payroll (ABN: 70 154 693 955).
- Enter the software ID and select Next;
- Read the Notification statement then select Save;
- A green success message will appear on the next screen to confirm success.
Warning
Employment Hero Payroll (ABN: 70 154 693 955) is the correct ABN.
Brands and Partners acting as registered agents
By default, each business has its own unique software ID. A Brand or Partner can change this configuration and rather elect to use the Brand's software ID or the Partner's software ID for any business that uses a registered Tax/BAS Agent when lodging STP events.
Further information on this can be found here and is only relevant to users with Brand admin or Partner access.
Scenario 3
STP events lodged by an intermediary for multiple employing entities
If an intermediary is being used to lodge STP events on behalf of multiple employing entities created within the one business, the software id will need to be linked against the ABN of the intermediary entity, not the employer’s ABN. To set this up, log in to Access Manager using your myGovID credentials. You will need to be the principal authority or authorisation administrator in Relationship Authorisation Manager (RAM) to use Access Manager.
- Go to Access Manager’.
- Click Who Has Access to My Business from the left-hand menu.
- In the blue band near the top, click Appoint New Business.
- Enter the intermediary entity's details
- Under ATO Transactions, tick the Lodge and View checkboxes for "Payroll event form."
Please take note of the following:
- In some instances, linking to other businesses may take overnight to process your request.
- If the business is appearing on your client list and is not a restricted client, you may need to remove and re-add the business and try to lodge again.
Warning
Employment Hero Payroll (ABN: 70 154 693 955) is the correct ABN.
What is the ATO Access Manager?
The ATO Access Manager is a secure government portal that allows business owners (Principal Authorities) to manage who can access their business's tax and superannuation information online.
Key Information
- Managed By: Australian Taxation Office (ATO)
- Access Requirement: You must use myID (formerly myGovID) and be linked to the business in the Relationship Authorisation Manager (RAM).
- Primary Function: Controlling permissions for staff, tax agents, and SBR-enabled software (like Employment Hero).
Useful Resources
- ATO Access Manager Home: The main landing page for managing your business permissions.
- Relationship Authorisation Manager (RAM): Use this to link your myID to your business ABN before using Access Manager.
FAQs
Why is the ABN called Employment Hero HR Pty Ltd?
When you enter the ABN 70154693955 into the ATO Access Manager, you will see the name Employment Hero HR Pty Ltd. This is the correct legal entity for our payroll and HR services.
Note: In some older ATO records or historical searches, you may see a reference to Webscale Pty Ltd. This was our previous legal name. Rest assured, both names refer to the same entity, and as long as the ABN matches 70154693955, you are appointing the correct organisation.
What if I’m unable to access ATO Access Manager?
If you cannot log in, it is usually because your myID is not currently linked to your business ABN. You will need to:
- Log in to the Relationship Authorisation Manager (RAM).
- Check that your status is listed as "Associated" or "Authorised."
- If you are not the business owner, contact the person who manages your company's ATO portal (usually the Business Owner or Director) and ask them to grant you "Full Access" or to complete the appointment steps themselves.