We are here to help you with a smooth End of Financial Year process. In this guide, we will go through some best practises you should follow for a seamless EOFY.
Check your platform access
We recommend checking yours and your employees' access to Employment Hero at regular intervals throughout the year. This is to make sure that data is being entered in a timely and accurate manner. The following are some tips to prevent any access issues.
- We recommend using a password manager to make sure that the same and correct password is being entered each time you access Employment Hero.
- Use the following URL to log in, rather than a bookmark: https://employmenthero.yourpayroll.com.au/Public/Login?ReturnUrl=%2FBusiness%2F243536
- Use the Google Chrome Web browser.
- Regularly clear your cache, cookies, and web browser history.
- Enable cookies on your web browser.
Update Employment Hero after changing EH payroll classic settings
Any time you update a setting in payroll classic, you will need to pull this information through to Employment Hero. Failure to do this will mean that your Employment Hero settings will override any changes made in your payroll classic platform.
- After making changes in payroll classic, log into Employment Hero.
- Select the General Settings menu in the navigation sidebar.
- Select the Add-ons sub-menu.
- Next to Employment Hero Payroll, select the Actions drop-down menu, then select Update.
- Next to Pay Items, select Update from Payroll. This will bring over any settings made in payroll classic over to Employment Hero.
Contact support
To easily contact support and manage your support tickets with Employment Hero Support, we recommend creating a Zendesk account. This will allow you to refer to any tickets, and view any previously sent and received screenshots between you and Employment Hero Support.
- Head to the Employment Hero Help Centre.
- Select Sign In.
- At the bottom of the log-in box, select Sign Up.
- Enter your name and email address. We recommend using the email address that you use for payroll classic. This allows us to quickly match you to your account and support you faster.
System and ATO/STP slowness
During this time, we expect a heavy load on both Employment Hero and payroll classic, as well as the ATO.
- Use the Google Chrome web browser.
- Clear your web browser cache and cookies.
- Enable your web browser cookies.
If you are still experiencing slow load times and you are running a pay run, we recommend looking at the size of the pay run. If you have a high number of employees, or a high number of timesheets per employee, this may take longer than expected. In this case, you can try creating more pay schedules to break down the size of the pay run.
Due to the high traffic load with the ATO during this time, you may experience status delays after lodging your STP/TFD with the ATO. We ask you to remain patient during this time, as it can take up to 72 hours to display a Final status.
If your STP lodgment appears as Failed, resubmit your STP/TFD events over the coming days. If the status remains as Failed, please contact Support.