How do I contact the payroll support team?

Question

How do I contact the payroll support team?

Answer

For any issues relating to the software, our team of specialist supporters are on hand between 8:30am and 5:30pm, Monday to Friday (excluding public Holidays) via either a ticketing platform or Live Chat. There are a couple of ways Full Access Users can contact support team:

  • Sign in to the platform as a full-access user.
  • Click on the Support icon in the bottom right corner of the screen.
  • Follow the prompts to transfer to an agent or submit a query with the team.

This short video also explains how to contact the team. Alternatively, you can find a full library of information in our Help Centre. If you or an employee is unable to access an account, this handy article explains how you can reset your password, 2FA or unlock an account via the HR platform. If your query relates to the Swag app, please resubmit your query with our Swag Support team here.

The team is waiting and looking forward to hearing from you!

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Comments

17 comments
Date Votes
  • Hi, 

    I keep getting emails saying I have not completed the employment hero form yet I have been verified over 6 times:

    Previous verifications

    Wed Jun 26 2024 at 12:09:26 pm

    Thu Jun 20 2024 at 3:33:58 pm

    Wed Jun 12 2024 at 12:09:33 pm

    Tue Apr 23 2024 at 9:02:46 am

    Please advise?

    Thanks

    Scott Woodward 0411 868177

    0
  • Hi Scott WOODWARD, thanks for your message - I'm unsure why this would be happening but I have raised a ticket for our support team to get in touch with you and troubleshoot the issue. You should receive an email shortly. Thanks

    0
  • Hi,

    I have not been paid for work on 27th and 28th May, and now I have been "offboarded".

    Can someone please help

    Karen Coomber

    0
  • Hi Karen Coomber, thank you for your comment.

    Unfortunately, this is not something that Employment Hero can help with - please contact your employer to resolve this issue.

    0
  • Hello. I have full access to EH through Quickbooks Online. I am having issues that QBO helpdesk is unable to help with. I can't log in to EH but would like to access your help with QBO payroll. Can you help?

    0
  • Hi Kathy Ehmann, thank you for your comment.

    I have raised a ticket with our support team so they can look into your issue. They should be in contact with you shortly.

    0
  • Initially I need to talk to someone from HR and Payroll. Currently I have 66 policies to review and then I haven’t received pay advice and I need to report to Centrelink but can’t get figures

    0
  • Who else has access to the text we are dharing ??

    0
  • Hi Michael Carew Pemberton - thanks for your comment.

    We've raised a ticket with our support team regarding this, and they will get in touch with you shortly.

    -1
  • How much longer will that be? What form will that take?

    0
  • Hi There,

    We don't seem to see the full functionality within Employment Hero. There is no option to contact support even when we log in. Can you please assist?

    Cheers

    Sam

    0
  • Hi Michael Carew Pemberton - you should receive an email to the inbox that you used to create a Zendesk account. For reference, your ticket number is #1163717.

    0
  • Hi Sameer Khatri - thanks for your comment. I've raised a ticket for you on your behalf, and you should receive confirmation of this via the email that you used to sign up with Zendesk. For your reference, the ticket number is #1166951.

    0
  • I'm having the same issue where there is no support widget when logged in. Can someone please email me for support? I'm personnel, not an employer/payroll.

    0
  • Hi Hannah Clews thanks for your comment. I've raised a ticket for you on your behalf, and you should receive confirmation of this via the email that you used to sign up with Zendesk. For your reference, the ticket number is # 1189814

    0
  • Can someone from support contact me as well. I have been trying for over a month

     

    0
  • Hi Rachel Dale, thanks for your comment. I have raised a ticket with our support team on your behalf and you should receive confirmation shortly. For your reference, the ticket number is 1189867

    0

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