How do I contact the payroll support team?

Question

How do I contact the payroll support team?

Answer

For any issues relating to the software, our team of specialist supporters are on hand between 8:30am and 5:30pm, Monday to Friday (excluding public Holidays) via either a ticketing platform or Live Chat. There are a couple of ways Full Access Users can contact support team:

  • Sign in to the platform as a full-access user.
  • Click on the Support icon in the bottom right corner of the screen.
  • Follow the prompts to transfer to an agent or submit a query with the team.

This short video also explains how to contact the team. Alternatively, you can find a full library of information in our Help Centre. If you or an employee is unable to access an account, this handy article explains how you can reset your password, 2FA or unlock an account via the HR platform If your query relates to the Swag app, please resubmit your query with our Swag Support team here.

The team is waiting and looking forward to hearing from you!

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2 comments
Date Votes
  • Hi, 

    I keep getting emails saying I have not completed the employment hero form yet I have been verified over 6 times:

    Previous verifications

    Wed Jun 26 2024 at 12:09:26 pm

    Thu Jun 20 2024 at 3:33:58 pm

    Wed Jun 12 2024 at 12:09:33 pm

    Tue Apr 23 2024 at 9:02:46 am

    Please advise?

    Thanks

    Scott Woodward 0411 868177

    0
  • Hi Scott WOODWARD, thanks for your message - I'm unsure why this would be happening but I have raised a ticket for our support team to get in touch with you and troubleshoot the issue. You should receive an email shortly. Thanks

    0

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