Release Notes
This category contains weekly release notes for the Employment Hero platform, the Employment Hero Payroll classic platform, and the Employment Hero Work app.
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Add ons
- MYOB Account Right error: Terminated employee showing as active
- Payroll category used on timesheet should be Wage Type: Hourly MYOB Account Right error
- Only payroll categories assigned to the employee can be used on timesheet MYOB Account Right error
- Microsoft 365 software provisioning on the HR platform
- Linking Google or Microsoft Accounts to Employment Hero
- Connect your Square POS to manage real-time sales and rostering
- See all 12 articles →
Intelligent Payroll / Managed Payroll
- Frequently asked questions about Intelligent Payroll or Managed Payroll
- Submit pay run amendments and revisions in Intelligent Payroll or Managed Payroll
- Submit an off-cycle payroll request in Intelligent Payroll or Managed Payroll
- Grant Intelligent Payroll or Managed Payroll access to another user
- Download the bank file for a pay run in Intelligent Payroll or Managed Payroll
- Change non-editable payroll items and settings for Intelligent Payroll or Managed Payroll
- See all 14 articles →
Employment Hero Payroll settings
- Email sender authentication on Payroll classic
- Add, edit, and manage locations on Payroll classic
- Set up and manage your organisation's calendar feed for your payroll classic platform
- Setup BPAY payment files | Payroll Web platform
- View software and BMD ID and managing standing authority on Payroll platform
- Email address is not unique Payroll classic error via Employment Hero
- See all 36 articles →
Employee Management
- Update employee tax details on Payroll classic
- Bulk update pay rates on Payroll Classic
- Add and remove employee tags on Payroll classic
- Change employee advanced standard work hours on Payroll classic
- Changing employment types via Payroll classic
- Manage the notes made on an employees personnel file in the Payroll Classic Platform
- See all 14 articles →
Clock Me In
- Switch businesses and/or kiosks via the Clock Me In app as an admin
- How to log out of the Clock Me In app
- Log into the app for the first time as an admin using Clock Me In?
- As an admin, how do I add an employee on the Clock Me In app?
- How do I reset my admin mode pin code? | Clock Me In FAQ
- See who has clocked in on a kiosk as an admin on the Clock Me In app
- See all 14 articles →
Leave
- Calculate accrued leave on HR classic
- Why are declined leave requests showing in the pay run?
- Request leave on the payroll classic platform
- Leave category does not exist EH Payroll classic error via Employment Hero
- View my leave requests as an employee on payroll classic
- How to edit and delete leave requests as an employee via the payroll platform
- See all 9 articles →
Setting up Your Payroll
- Manage your organisations tags on payroll classic
- Add, edit, and delete work types on payroll classic
- Create and manage rule sets on payroll classic
- Set up roster warning rules via Payroll Classic
- Automate public holiday pay with rule sets
- Use advanced platform settings via payroll classic
- See all 28 articles →
HeroForce
- Employment Hero's HeroForce service
- HeroForce expense claim submission and management FAQs
- Offboard a HeroForce employee
- Review and approve HeroForce proposals and employment agreements
- Employee file management for HeroForce employees vs regular employees
- Request a new HeroForce employee and manage existing requests
- See all 11 articles →
Schedule Management
- Manage employee shift notifications and acknowledgments
- Manage shift bidding on Payroll classic
- Manage employees' shifts on Payroll classic
- Manage employee roster unavailability on payroll classic
- Set up and manage rostering roles
- What happens when an employee declines a shift on payroll classic
- See all 9 articles →
Hero Foundation
- Hero Foundation: Your roadmap to landing your next role
- Hero Foundation prompt library
- Hero Foundation: Get ready to interview
- Hero Foundation: Build your profile on Employment Hero Jobs
- Hero Foundation: Get matched to roles automatically
- Hero Foundation: Search and apply for jobs on Employment Hero Jobs
- See all 10 articles →
Super (AU only, not in other regions)
- Process a super batch payment on Payroll classic
- Download an overview summary of your super batch payments on Payroll classic
- Remove and include a super batch payment on Payroll classic
- Create a Superannuation contribution report on payroll classic
- Override under-18 superannuation qualifying earnings in a pay run
- Unlock a pay run after superannuation has been paid
- See all 54 articles →
Account
- Why has the time reduced for the "Remember Me" setting for my 2FA code on Payroll classic?
- Reset my payroll classic account password
- Set up Two-Factor Authentication (2FA) on Payroll classic
- I can not open the links contained within an email on Payroll classic
- Your details and the account recovery process on payroll classic
- Use HeroAI chat as an admin on the payroll platform
- See all 41 articles →
Account management and security
- Billing, invoices, and online account cancellation
- Access live chat for client onboarding on payroll classic FAQ
- Add custom background image to your login page
- Manage your Google and Microsoft 365 account integrations in account settings
- Which functions are managed in Employment Hero vs managed in Employment Hero Payroll?
Hiring
- Hiring essentials I need to know FAQ
- How to review a candidate’s video and profile in app as an Employment Hero Jobs hirer
- Swag Rebrand Customer FAQ
- How to stop receiving candidate profiles on the web as an EH Jobs hirer
- How to manage your hiring status in app as an EH Jobs hirer
- How to view a list of 10 recent candidates on the web as an EH Jobs hirer
- See all 13 articles →
Money
- Is my organisation eligible for Earned Wage Access?
- Introduction to Earned Wage Access
- Can I get Earned Wage Access?
- Earned Wage Access FAQs for employers and managers
- How long does Earned Wage Access take to process?
- Swag spend account and Earned Wage Access information for employers and managers
- See all 10 articles →
Work
- Getting started as a Jobseeker via Career
- Benefits and features of Employment Hero Work
- Why can I not access expenses from my EH Work payroll account?
- Configuring open beta FAQ | Work - Payroll-only
- After being shortlisted for a job, what can I do next via EH Work?
- Finding a job FAQ via Career
- See all 68 articles →
Time & Attendance
- Manage timesheets on the Clock Me In app
- Manage kiosks on the Clock Me In app as an admin
- Manage notes as an admin on the Clock Me In app
- Enter and exit Admin Mode on the Clock Me In app
- Create passcode and log shifts and breaks on Hero Time Clock app
- Manage the Hero Time Clock (HTC) facial recognition feature
- See all 9 articles →
Payroll
- Import Historic Gross Earnings
- How do I re-assign an employee's super fund in EH Payroll classic?
- How do I calculate the gross payment from the net payment on Payroll classic?
- How do I declare a Medicare levy variation | Single Touch Payroll (STP) Phase 2 FAQ:
- How do I correct Single Touch Payroll (STP) RESC values
- STP country codes in STP Phase 2 FAQ
- See all 198 articles →
Hero AI
- Automatically move candidates forward using the Shortlisting Agent
- Step-by-step guide to completing your video interview
- Set up and manage the AI-powered Recruitment Agent
- Transcribe and summarise video interviews using the AI Notetaker
- Automate Free AI Video Interviews for Employment Hero candidates
Performance Reviews
- Action performance reviews as a manager
- Completing a performance review as an employee
- Configure performance review rating scales and questions
- What are the different components of a performance review?
- Manage your organisation's performance reviews
- Manage performance review visibility and manager access
- See all 9 articles →
Learning Management
- How to integrate with Go1 Learn
- Connect and configure the Learning Platform
- Set up my Learning Management System
- Manage LMS content bundles for a customer portal
- Data syncs between Employment Hero and Go1 Learn
- This page either does not exist or you do not have permission to view it - Learning platform Error
- See all 7 articles →
Leave Management
- Manage leave categories on payroll classic
- Enable the negative balance feature in Employment Hero
- How to manage leave allowance templates via the payroll platform
- Submit and edit leave and view Leave Calendar
- Available leave features for employees and managers
- Approve leave for an employee with no manager
- See all 30 articles →
Template library
- Introducing the new Doc Studio for document templates
- Using tables in the advanced template editor
- Using sections in the advanced template editor
- What are the different template types?
- Enable auto saving on the HR Advanced Template Editor
- Configure custom image variables and upload graphics to document templates
- See all 21 articles →
Find talent
- What is Find Talent?
- Post a standout job advert to Seek
- Manage my organisation's job board integrations using Hiring Essentials
- Webinar: Set up Recruitment and Find Talent powered by Hero AI
- Manage my skills in my profile on the Employment Hero Jobs Web Platform
- Manage my work experience on my Employment Hero Jobs profile on the Employment Hero Web Platform
- See all 31 articles →
Account settings
- Contact sales to upgrade my Employment Hero subscription
- Reduce the number of Captcha requests when logging in
- Add and delete bank account details
- Set a user as an admin and turn on/off privacy mode
- HR classic free plan vs Hiring Essentials feature access
- Manage my notifications
- See all 7 articles →
Company
- Resend invites and bulk send invites to Employment Hero as an admin
- Use variables in the advanced template editor
- Automatically generate employee and contractor codes
- .NET API Client change March 2025
- Customising the side navigation menu and employee file
- Create and manage custom fields and additional information
- See all 34 articles →
Security & Access Control
- Manage and sign in to your account using single sign-on (SSO)
- Employment Hero's security measures and single sign on (SSO) processes
- Maintain password security integrity
- Privacy Policy
- When is two-factor authentication (2FA) required?
- Managing administrator access via the business portal
- See all 30 articles →
Tax returns
- Download your STP (Single Touch Payroll) update event data
- Marking your employees as final within an update event on payroll classic
- Download your STP (Single Touch Payroll) pay event data on payroll classic
- Manage update event client authority submissions on payroll classic
- Manage pay event client authority submissions on Payroll classic
- Manage Reportable Fringe Benefits (RFB) in STP Events
- See all 13 articles →
Chart of Accounts
- Employee employer liability opening balances on Payroll classic
- Employee super and PAYG opening balances
- Employee earning opening balances on payroll classic
- Set up the provision for leave liabilities in my payroll journal
- Troubleshoot the error message 'Error publishing journals' on the Payroll platform
- Set up the Chart of Accounts (CoA) and Payroll classic journal service | Video
Payroll integrations
- Importing employees from MYOB to the Payroll classic platform | Video
- Integrate Xero with Employment Hero
- Set up leave submission | MYOB guide
- A validation exception occurred, Invalid Payroll Calendar ID | Xero Error
- Unable to add Pay Template Earnings Line for Earnings Rate ID | Xero Error
- Payroll calendar cannot be changed due to an unprocessed leave request | Xero Error
- See all 52 articles →
Reports
- Create a casual conversion report
- How do I build an assigned pay schedule report via the Payroll platform?
- Payroll platform: Building an assigned leave allowance template report
- Build an assigned awards report on Payroll classic
- Build an assigned pay condition rule set report on Payroll classic
- Build an assigned pay rate template report on Payroll classic
- See all 40 articles →
Run payroll
- Employee super pay run inclusion adjustments on Payroll classic
- Split employee earnings by location on Payroll classic
- Add or edit employee bank account payments on Payroll classic
- Mark your employees as final in a pay event on Payroll classic
- Lodge an earnings reset event on payroll classic
- Complete my Employee Self Setup (ESS) process on Payroll classic as an employee
- See all 246 articles →
Compensation management
- Employee re-occurring or once-off pay run deduction inclusions on Payroll classic
- Manage my organisation's awards on payroll classic
- Manage employment termination payments (ETPs) on Payroll classic
- Manage recurring employer liability pay run inclusions on Payroll classic
- Reconcile annualised wage arrangements with modern award wages
- Manage employer liability categories
- See all 7 articles →
Recruitment
- Analyse recruitment efficiency with candidate source conversion rates
- Create and download a candidate source report
- Create and download a candidate flow recruitment report
- Create and download a time to hire candidates report
- Create and download recruitment reports
- Equity, diversity and inclusion reporting
- See all 8 articles →
Time
- EH Fundamentals: Leave Management and Timesheets reports
- Timesheet report on Payroll classic
- Run a leave history report on the payroll platform
- Report on your organisation's leave balances on Payroll classic
- Run a leave liability report on Payroll classic
- Payroll attendance report on Payroll classic
- See all 16 articles →