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Please note that our team will be attending a company-wide conference from 21 - 28 September 2026 inclusive.

We will continue to operate at a reduced capacity, however live chat and phone support will be unavailable during this time and we may be slow to respond.

Hero AI is available 24/7 to assist, and if it is unable to answer your query, an email ticket will be created for our team.

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  1. Employment Hero Australia
  2. My Account

My Account

Update personal profile details, security preferences, and login credentials.

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Find help by section and jump into the articles that matter most.

If you need help with HeroForce, you can chat to our support team.

  • If you are an employer/manager, click here.
  • If you are an employee, click here.

Account security and management

  • Reset and update your Employment Hero password
  • Recover your Employment Hero account
  • Update employee personal details and change account email
  • Set up or disable two-factor authentication (2FA)
  • Set my account time zone
  • Switch between organisations
  • See all 18 articles →

Help & Support

  • Navigate the new Employment Hero help centre
  • Frequently Asked Questions
  • Support performance
  • Support form is retiring: FAQs
  • Clear browser cache and cookies
  • How can I access live chat support for onboarding?
  • See all 10 articles →

Account settings

  • Contact sales to upgrade my Employment Hero subscription
  • Reduce the number of Captcha requests when logging in
  • Add and delete bank account details
  • Set a user as an admin and turn on/off privacy mode
  • HR classic free plan vs Hiring Essentials feature access
  • Manage my notifications
  • See all 7 articles →

My Profile

  • Update your profile and personal information
  • Disclose a medical condition
  • Getting started: Onboard as an employee
  • Set up the Employment Hero Work app
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