Available for the following HR classic plans: Standard, Premium, Platinum
Available for the following user access levels: Admin
If your Employment Hero account has roles and permissions that allow you to run payroll and initiate the movement of funds, you’ll be required to complete KYC. The process begins with a notification banner that appears at the top of your dashboard when you log in to your account.
How it works
To run payroll in Employment Hero, you must complete identity verification through Persona. This quick KYC (Know Your Customer) check is required by law and helps keep your account secure.
If you have payroll access, follow the steps below to verify your identity using a government-issued ID and a few quick selfies. The process takes about 5 minutes, with results typically confirmed in 1–3 business days.
What you need to do
There are three steps to complete when completing your KYC with Persona.
- When you click on the banner, you will be taken to a content page outlining the KYC process requirements.
- Click the Verify my identity button to begin the Persona KYC verification process.
- A window will show in Employment Hero, and an inquiry associated with your account will be created in Persona.
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Choose your preferred language in the bottom left and then click the Begin verifying button to get started.
5. Fill in your personal information and click continue.
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First, you’ll need to select what country your government ID is from.
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Next, you’ll choose which type of government ID you’ll be using to verify your identity:
- Driver License
- Provincial ID
- Passport
- Permanent Resident Card
We cannot accept Care Cards
Please note that Provincial Health Cards aren’t currently accepted as a form of identity verification.
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You’ll be presented with three options to capture the front of your ID:
For all three options, going to the provided URL will allow you to use another device to capture a photo of your ID.
If you select the device camera:If you select the device camera, your camera will activate and you will be prompted to position your ID in the camera and capture the image.
If you select the upload option:If you select the upload option, you will be presented with a file upload dialogue to locate the image of the front of your ID to upload.
If you select to continue on another device:If you select to continue on another device, you will presented with three options:
- A QR code with an embedded URL to scan from a mobile device.
- A button to send an SMS text message with a URL.
- A button to send an email message with a URL.
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Once the photo of the front of your ID is captured, you’ll be shown a preview of the image. It’s essential that the image is well-lit and that all details on your ID can be seen clearly. Choose whether to use the photo or retake it.
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After the photo of the front of your ID is complete, you’ll be prompted to capture a photo of the back of your ID.
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Once the photo of the back of your ID is captured, you’ll be shown a preview of the image. It’s essential that the image is well-lit and that all details on your ID can be seen clearly. Choose whether to use the photo or retake it.
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Persona will then verify the content of your ID.
- If Persona detects an issue, such as an expired ID document or readability issues, you’ll be prompted to try again.
- In this step, Persona will take a biometric photo of you to match your ID. You’ll have two options to complete this step:
- Use your current device by clicking Get started.
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Continue on another device, as described in Step 2.
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Persona will capture a photo of your face, and prompt you to look left and then look right.
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If the the photo can’t be verified, you’ll be prompted to try again.
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If the photo can be verified, the KYC process will be complete and you’ll be returned to Employment Hero.
Still need to complete KYB Verification?
If you’re an admin in Employment Hero, you may also be prompted to complete KYB (Know Your Business) Verification. Only one person with admin permissions needs to complete KYB.
Click here to review our step-by-step guide to completing KYB Verification.
Explore related content
- KYC Verification Overview This article explains what KYC is, why it’s important, and how to complete the quick verification through Persona, our trusted partner.
- How to complete Know Your Customer (KYC) verification with Persona This article shows you how to view the unique relationships between the various reporting lines, teams, or individuals within your organization.