Available for the following plans: Standard, Premium, Platinum, Unlimited
Available for the following user access levels: Admin
Before you can run payroll in Employment Hero, you’ll need to complete KYC (Know Your Customer) verification—a legal requirement that helps prevent fraud and ensures secure financial transactions. This process is mandatory for all Admins and users with payroll access.
Getting started
In this article, we’ll explain what KYC is, why it’s important, and how to complete the quick verification through Persona, our trusted partner. The process takes just a few minutes to complete.
Ready to verify your account?
KYC Verification Overview
KYC, or "Know Your Customer," is a legal requirement in the financial industry. It ensures that banks and other regulated companies verify who their clients are, assess risks, and confirm they’re doing business with legitimate individuals.
KYC helps prevent identity theft, financial fraud, money laundering, and terrorist financing. It ensures the security and integrity of the financial system by verifying identities and protecting against illegal activities.
In Employment Hero, users with Admin roles, any individuals who own 10% or more of the business, and any user whose role permissions allow them to run payroll and initiate the movement of funds must complete KYC verification.
To ensure a secure experience, we use Persona to verify your identity. The requirements for this process depend on your location and the information available.
For Canadian residents, you will need your Social Insurance Number (SIN) for our system to verify against official record holders or credit reporting agencies for the purpose of identity verification. A record of this check will be visible only to you on your credit report and will not affect your credit rating or score. Your SIN is encrypted and used solely for identity verification matching.
If you reside outside of Canada or a match cannot be found using your SIN, please have the following ready:
- Government-Issued Photo ID: A valid, clear, and unexpired Driver's License, Provincial ID, Passport or Permanent Resident Card.
- Proof of Address Document: A recent bank statement or standard utility bill (hydro, gas, water) issued with your full legal name and residential address within the last 2–3 months. We cannot accept phone or internet statements as proof of utility.
- Selfies: A few clear, well-lit photos taken via webcam or mobile device. The selfies are not required if the government-issued ID and proof of address document verification is successful.
That's it! This process in Persona should take you about 5 minutes to complete. If completed successfully, your identity will be verified within 1–3 business days.
Keeping Your Account Details Accurate
To make sure your information remains accurate, we may periodically ask you to confirm your account details. You will be given 180 days to complete this verification.
If any of your information has changed, you will be required to complete our full Know Your Customer/Business (KYC/B) process to update your account.
Now that you know what KYC is and why it’s important for Payroll, let’s get you started!
Follow this step-by-step guide to complete your KYC verification with Persona, our trusted partner for KYC.
Explore related content
- How to complete KYC Verification with Persona This article walks you through each step of the KYC verification process using Persona, our secure identity verification partner.
- Know Your Business (KYB) Verification Overview This article explains what KYB is, why it’s important, and reviews the documents you'll need to complete the quick verification through Persona.