Available for the following plans: Standard, Premium, Platinum, Unlimited
Available for the following user access levels: Admin

Before you can run payroll in Employment Hero, you’ll need to complete KYC (Know Your Customer) verification—a legal requirement that helps prevent fraud and ensures secure financial transactions. This process is mandatory for all Admins and users with payroll access.

Getting started

In this article, we’ll explain what KYC is, why it’s important, and how to complete the quick verification through Persona, our trusted partner. The process takes just a few minutes to complete.

Ready to verify your account?

Before we can proceed with KYB/KYC verification, please ensure your EH platform profile is up to date.

You will need to save your business address, CRA and bank details, payroll contacts, and ownership information.

KYC Verification Overview

What is KYC?

KYC, or "Know Your Customer," is a legal requirement in the financial industry. It ensures that banks and other regulated companies verify who their clients are, assess risks, and confirm they’re doing business with legitimate individuals.

Why Is KYC Verification Important?

KYC helps prevent identity theft, financial fraud, money laundering, and terrorist financing. It ensures the security and integrity of the financial system by verifying identities and protecting against illegal activities.

Who Needs to Complete KYC Verification?

In Employment Hero, anyone with permission to run payroll or move funds must complete identity verification. This includes all users with the default Admin role and any one with Payroll access.

What You Need to Complete KYC

To verify your identity, you’ll need the following:

Government-issued photo ID (passport, driver's license, or national identity card)
Be prepared to take a few selfies (webcam or mobile device)

That’s it! This process in Persona should take you about 5 minutes to complete. If completed successfully, your identity will be verified within 1-3 business days.

Keeping Your Account Details Accurate

To make sure your information remains accurate, we may periodically ask you to confirm your account details. You will be given 180 days to complete this verification.

If any of your information has changed, you will be required to complete our full Know Your Customer/Business (KYC/B) process to update your account.

Now that you know what KYC is and why it’s important for Payroll, let’s get you started!

Follow this step-by-step guide to complete your KYC verification with Persona, our trusted partner for KYC.

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How to complete KYC Verification with Persona This article walks you through each step of the KYC verification process using Persona, our secure identity verification partner.
Know Your Business (KYB) Verification Overview This article explains what KYB is, why it’s important, and reviews the documents you'll need to complete the quick verification through Persona.