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Access live clock-in statuses on EH Work mobile app

Available for the following plans: Lite, Plus, Unlimited
Time & Attendance Add-on: Essentials, Engage, Elite
Available for the following HR classic plans: Standard, Premium, Platinum
Available for the following user access level: Admin

The Live Rota View permission provides employees with immediate access to real-time attendance data on the mobile app, EH Work.

This feature allows teams to quickly view key employee statuses, such as who is currently clocked in or out, on break, or on leave. This increases the level of visibility in your organisation's work operations, reduces the need for manual checks, and supports a more efficient response to incidents, particularly in multi-site workplaces.

Important

This article uses terminology that varies depending on your Employment Hero platform's language settings:

  • Your platform will say either Roster or Rota. For example, the user permissions will either say Live Roster View or Live Rota View.

If you do not see the term ‘Roster’, look for ‘Rota’ instead and vice versa. To change your display language, click your Profile button, select Account Settings, and update the Language field.

Manage Live Rota View data

Establish user access

Employee visibility levels

When the Live Rota View permission is granted on the Employment Hero platform, it is split into two components that control what data is visible to the employee:

  • Who’s In: The core permission, which allows users to see basic real-time statuses (Clocked-in, Clocked-out, On Break, and On Time off/On leave).
  • Late & No Show Details: An optional addition, which allows users to see more detailed attendance information. This includes late and no show statuses and exact clock-in/clock-out timestamps.
Grant Live Rota View permissions
For instructions on how to assign user permissions to view live clock-in statuses on the mobile app, visit this article.

Access Live Rota View tabs

Once the Live Rota View permission is granted, users can access real-time clock-in statuses on the EH Work mobile app. Go to the Work menu to find one of two available tabs: Rota Management or Who's In.

Click the Tab 1 and Tab 2 buttons below to learn how to access each tab.

Tab 1: Rota Management

Users with existing Rota Management permissions will see live statuses in their Rota Management tab.

To access your Rota Management tab:

  1. Log in to the Employment Hero Work mobile app.
  2. Tap Work.
  3. On the top bar, tap Rotas.
  4. Tap the Rota Management tab. This shows all published shifts and their live status information for the employees you have access to.
    screenshot of EH Work mobile app's Work page's Roster Management tab
Tab 2: Who's In

Employees who have been granted the Live Rota View permission but do not have Rota Management permissions will see the Who's In tab.

To access your Who's In tab:

  1. Log in to the Employment Hero Work mobile app.
  2. Tap Work.
  3. On the top bar, tap Rotas.
  4. Tap the Who’s In tab. This shows all published shifts and their live status information for the employees you have access to.
    screenshot of EH Work mobile app, highlighting Who's In tab 

Further information

Determine Live Status visibility

To determine the level of detail visible on the Live Rota View's Live Status, note the following:

  • If only the Who’s In permission has been granted, then the Live clock-in statuses shown will include:
    • Clocked-in
    • Clocked-out
    • On Break
    • On Leave (On Time-Off)
       
  • If Late & No Show details permission has also been granted, then users will see the above statuses, plus:
    • Late and No Show statuses
    • Exact clock-in and clock-out timestamps

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