Open the Hero AI chat from the main landing page and ask your question in plain language. Hero AI will retrieve your organisation's Happiness Survey data and respond with scores, trends, themes, or recommendations depending on what you ask.

1. Log in to Employment Hero.
2. From the Employment Hero dashboard, click the Hero AI chat icon to open the chat panel.
3. Type your question about Happiness Survey results in plain language. For example:
   • "What is our latest happiness score?"
   • "How has our happiness score changed over the last three surveys?"
   • "What are the most common themes in employee comments?"
   • "What is driving dissatisfaction in the team?"
   • "What should I focus on to improve employee happiness?"
4. Review the response. Hero AI will provide scores, trends, comment themes, or recommendations based on your organisation's survey data.
5. Ask follow-up questions as needed — you can continue the conversation in the same chat session.

Hero AI is designed to give you meaningful, organisation-level insights from Happiness Survey data while protecting employee anonymity. Understanding what it will and won't show helps you get the most from your questions.

1. Scores and trends: Ask about average happiness scores for any completed survey period. Hero AI returns scores and response rates per period, ordered from newest to oldest.
2. Active surveys: If a survey is currently in progress, Hero AI will show you live participation stats — including response count, response rate, and days remaining — but will not show the score until the survey closes. This prevents a misleading read from a partial result. For the current score, Hero AI will offer the most recent completed period's score instead.
3. Comment themes and sentiment: Ask about themes or what's driving satisfaction or dissatisfaction, and Hero AI will analyse employee comments to surface common topics. Comments are only included when the number of respondents meets the anonymity threshold set for your organisation.
4. Individual responses: Happiness Surveys are always anonymous. Hero AI cannot tell you whether a specific individual has responded, and will say so plainly if asked. This is by design and cannot be changed.
5. Recommendations: Ask Hero AI what you should act on, and it will suggest focus areas based on the survey data available.

The Happiness Survey insights tool in Hero AI is available to:

• Admins — full access by default.
• Managers — access is available when happiness survey permissions have been granted to that Manager. Managers without this permission will not see the Happiness Survey capability in Hero AI at all.
• Standard employees — do not have access to Happiness Survey insights in Hero AI.

When a survey is still in progress, Hero AI intentionally withholds the score to avoid a misleading partial result. Instead, it will show you the most recent completed period's score alongside live participation stats (response count, response rate, and days until the survey closes). The score for the active survey will become available once it closes.

Employee comments are only surfaced when the number of respondents meets your organisation's anonymity threshold. If the threshold has not been reached for a given period, Hero AI will let you know and will not return comments — this protects employee privacy and the integrity of anonymous feedback.

No. Happiness Surveys are always anonymous, and Hero AI is designed to reflect this. It cannot identify whether any specific individual has responded, and will tell you so plainly if asked.