About the error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Pay Schedule | Pay schedule does not exist in Employment Hero payroll |
How the error occurs
This error occurs if the pay schedule does not exist within your payroll platform, leading the HR platform to automatically disable the pay schedule.
Solution to the error
Adding the pay schedule to your Payroll classic platform and then resyncing the HR and Payroll platforms will resolve this issue.
Interactive steps
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Written steps
How to resolve this error
- Log in to Employment Hero Payroll.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Pay Schedules button.
- Click the Add button.
- Complete the following fields:
- Name
- Frequency
- Weekly
- Fortnightly
- Monthly
Important
Selecting the monthly frequency option will display the Monthly Payment Mode option. This is used to calculate an average number of hours per month for employees with advanced standard work hours setup, as opposed to paying for the specific hours per month based on the number of days in the month.
- Four weekly
- Quarterly
- Annually
- Included employees
- Pay slip message
- Pay run warnings
- Pay run finalisation settings
- Pay run automation
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the Payroll Settings menu.
- Click the Pay Schedules submenu.
- Click the Update From Payroll button.
Helpful Hint
The Pay Schedule page will now show a grey Updated button. This means the HR platform has successfully imported your pay schedules from the payroll platform.
Explore related content
- How do I troubleshoot integration errors between the HR and Payroll classic platforms? This article covers a feature that identifies your organisation's integration errors and presents them in three areas: employee file, leave requests, and timesheets.
- How do I synchronise leave categories between my HR and Payroll classic platforms? This article covers a feature that lets you synchronise the leave categories created on your Payroll classic platform and make them selectable within your HR platform.