Error
| Type. | Feature. | Error Description. |
|---|---|---|
| Import conflict. | Time off Category. | Time off category does not exist on Employment Hero payroll. |
Explanation
This error occurs when a time off category does not exist on your Employment Hero (EH) payroll classic platform. When Employment Hero encounters this issue, it will automatically disable the affected time off category.
Important
Employment Hero does not allow you to delete the time off category while there are still employees linked to this data source.
Solution
You can resolve this error by adding the time off category to your EH payroll classic platform and then updating the data stored on Employment Hero.
Interactive steps
Click here for an interactive demo
Written steps
Resolve this error
- Log into your Employment Hero Payroll classic platform.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Time off Category button.
- Click the Add button.
- Complete the following fields:
- Name.
- External ID.
- Time off loading.
- Time off category type:
- Standard.
- Statutory sick time off.
- Statutory maternity time off.
- Statutory paternity time off.
- Statutory parental bereavement time off.
- Employee time off balance:
- Tracked.
- Not tracked.
- Payment setup:
- Basic.
- Don't pay for the time off taken.
- Report the earnings for the time off taken against another pay category.
- Custom.
- 52 week average calculation.
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the Settings menu.
- Click the Time off Categories submenu.
-
Click the Update From Payroll button.
Helpful Hint
The Time off Categories page will now show a grey Updated button. This means Employment Hero has successfully imported your time off categories from the payroll classic platform.