About the error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Employee file | Employee file does not exist on Employment Hero Payroll classic |
Explanation of the error
You will encounter this error when a user's employee file only exists on Employment Hero and not on your EH Payroll classic platform.
Solution to the error
To resolve this error, you will need to transfer the employee record on Employment Hero over to your Payroll classic platform.
Transfer an employee record
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Use EH Data button.
Explore related content
- Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories This feature allows you to synchronise the leave categories created on your payroll classic platform and make them selectable within Employment Hero.