This article explains common Aviva pension errors in PensionSync. Aviva only allows calendar monthly submissions with no variation, so if you operate a non-monthly payroll you may need to process manually instead of through PensionSync.
Aviva pay periods
Aviva will only allow calendar monthly submissions - there is no variation in this.
If you operate a non-monthly payroll and have an Aviva scheme, you may need to process manually rather than through PensionSync.
If you are processing through PensionSync, and are getting errors related to the period dates not matching, the first thing to check is to go to the Aviva portal and check that all members are up to date with the same expected next period.
If there are one or more workers who are not as up to date as others, then please update these so that all workers are aligned. If you need help with this, please contact Aviva.
If the period dates still don't match after this activity is completed, please contact support to assist in aligning the period dates.
Examples of errors that you might receive:
PayPeriodStartDate does not match the payroll period start date expected by the destination for member 001
Or:
PayPeriodStartDate must be the 1st day of the month
Or:
Your Contributions submission does not match the pay period dates expected by the pension provider Aviva for the included worker(s). The expected pay period is as follows: Start Date 2019-07-01 to End Date 2019-07-31.