NOW pensions errors

NOW: Pensions Authorisation

With NOW: Pensions the authorisation process will need to be repeated every 3 months when using PensionSync.

If you receive an error message when submitting via PensionSync regarding authorisation, please either click on the link in the error message, or proceed to the PensionSync SMT and select the Account -> Authorisations menu. Click on the link symbol for the scheme in question and when prompted enter your NOW: Pensions credentials that you would use on their portal to access the scheme.

Once authorised your submission should continue to be processed through PensionSync as normal.

NOW: Pensions Group

When you set up your NOW: Pensions scheme in the system, via PensionSync the Contribution Plan to must be set as the Pay Code as shown on the NOW: Pensions website.

if the Contribution Plan is incorrect in payroll, you may get an error when you submit your data via PensionSync, such as:

The submission includes a Group identifier that doesn't match what the pension provider is expecting. The pension provider NOW: Pensions refers to this as the 'Pay Code' but it might be called something else in payroll, such as Worker Group. Please ensure that the correct details have been entered for the scheme in payroll. Please note that if a user has recently added the Group on the NOW: Pensions portal, it may need to update overnight before you can submit this data.

NOW: Pensions period dates