Here are our product releases for Week 45 of 2026, which includes November 2 - 6, 2026.

AI

When an employee asks HeroAI in the EH Work app to reach a person about a money topic, HeroAI now gives the same approved response every time, with a button that opens the Help Centre in the app and steps for contacting support through Herobot. (Released: 6 November 2026, EH Work app users, Global)

Core HR

The worker card for employees, contractors and volunteers has been decluttered. The ‘find more people like’ SmartMatch button and transfer request flows have been removed from the card, with no loss of functionality. (Released: 2 November 2026, Global, Essentials and Standard plans and above)

Admins can now give a manager rostering access to their direct reports only, under the Reporting Employees permission group in Security Roles, covering shift management, Auto-Rostering and templates. Managers already set up with All Employees or Work Sites access are unaffected. (Released: 15 October 2026, Global)
A Coverage Score in the roster toolbar compares rostered staff against labour requirements across positions and days, with On target, Needs attention and At risk statuses and a hover summary of the three worst-performing positions. Organisations need at least one labour rule set up. (Released: 6 November 2026, organisations using work sites and positions, Global)

Request Ticket boards can now escalate when an SLA target has elapsed and collect a post-resolution satisfaction rating (thumbs up or down, or 1 to 5 stars). A new request ticket report shows tickets submitted, response and resolution times, SLA compliance and satisfaction ratings. (Released: 2 November 2026, plans with Forms, Global)

PensionSync is now integrated into eOS, so users can manage PensionSync schemes and contribution plans from pension settings and submit them during pay runs, with status icons in the pay run list and within each pay run. (Released: October 2026, United Kingdom eOS organisations)
Pension report formats are now available in eOS. When downloading a report from the pension reports section, users can select their provider’s format, as they do in Payroll. (Released: September 2026, United Kingdom eOS organisations)

A new Goals permission lets admins control whose goals users can see and manage, including group and company goals. It is off by default, so admins need to set it up for each role. It replaces the Personal Level permission, which will be switched off on 30 November 2026 for any role still using it. Company and Group Goal permissions have moved to General Permissions, with no change in access. (Released: 2 November 2026, Global)
Draft disciplinary records can now be deleted from an employee’s Disciplinary tab or the Disciplinary Cases Report, and published records can be archived instead. (Released: 6 November 2026, Australia, New Zealand and United Kingdom, Premium, Platinum, Plus, Unlimited, Engage and Elite)

Recruiters and admins now see an Attention Needed indicator on background checks that need a manual Right to Work action, with plain-language guidance. They can confirm the action in Employment Hero, and the person who started the check is emailed. (Released: 5 November 2026, United Kingdom)