Error
| Type. | Feature. | Error Description. |
|---|---|---|
| Import conflict. | Employee File. | Employee exists on both Employment Hero and Employment Hero payroll classic. |
Explanation
This error occurs when the employee exists on both your Employment Hero and Payroll classic platforms, and they are using the same unique identifier i.e. both records are using the same email address.
Solution
You can resolve this error by opting to use either your Employment Hero Payroll classic or Employment Hero employee data.
Warning
If you opt to use your Employment Hero Payroll classic employee data, then it will overwrite the data stored within Employment Hero. The same logic applies if you choose Employment Hero data over the information stored within your payroll classic platform.
Solution one: Using Payroll classic platform data
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Actions button.
- Click the Use Employment Hero Payroll Data button.
Solution two: Using Employment Hero data
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Actions button.
- Click the Use EH Data button.
Explore related content
- Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories This feature allows you to synchronise the leave categories created on your payroll classic platform and make them selectable within Employment Hero.
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