Error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Locations | Location does not exist on the classic payroll platform |
Explanation
This error occurs if the location (Cost Centre in Employment Hero) does not exist in your payroll clasic platform, because of this, Employment Hero will automatically disable the location, causing this issue.
Solution
Adding the location to your payroll classic platform and then re-syncing the HR and payroll platforms will resolve this issue.
Interactive steps
Click here for an interactive demo
Written steps
Resolving this error
- Log into Employment Hero Payroll classic platform.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Location button.
- Click the Add button.
- Complete the following fields:
- Name.
- Is a sub-location of.
- Make this location available to all employees.
- This location correlates with a record in another platform.
- Make all sub locations report to this location.
- Click the Add Shift Conditions button.
- Select any required default shift conditions.
- Click the Back to Location button.
- Click the Save button.
- Log in to Employment Hero.
- Click the Payroll Settings menu.
- Click the Cost Centres submenu.
- Click the Update From Payroll button.
Helpful Hint
The Cost Centres page will now show a grey Updated button. This means that Employment Hero has successfully imported your cost centres from the payroll classic platform.
Explore related content
- Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within Employment Hero
Comments
Article is closed for comments.