About the error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Pay Category | Pay category does not exist in Xero |
Explanation of the error
The error occurs when a pay category does not exist on your Xero platform. When your Employment Hero platform encounters this issue, it will automatically disable the affected pay category.
Important
You can not delete the pay category while there are employees linked to it.
Solution to the error
You can resolve this error by adding the pay category to your Xero platform and then updating the data stored on your Employment Hero platform.
Resolve this error
- Log in to your Xero platform.
- Click on the Organisation name button.
- Click the Settings button.
- Click the Payroll Settings button.
- Click the Pay Items tab.
- Click the Earnings button.
- Click the Add name button.
- Click the required earning type.
- Complete the required fields and click the Add button.
- Log in to your Employment Hero platform.
- Click the Settings menu.
- Click the Pay Categories submenu.
- Click the Update From Payroll button.
Helpful Hint
The Pay Categories page will now show a greyed out Updated button. It means we have successfully imported your pay categories from your Xero platform.
Explore related content
- Leave balance visibility via the HR platform and Xero This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common Xero Import Conflicts This page contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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