If an employee's email address needs to be updated in Employment Hero Payroll but they cannot access their old email, follow the steps below to ensure the change is processed correctly and synced with the HR platform.

Updating the Email Address in Payroll

1. Log into Employment Hero Payroll.

2. Navigate to Employee > List.

3. Locate and select the employee whose email address needs updating.

4. Click the Details button.

5. In the Email field, enter the new email address. Ensure this is a unique and accessible email address.

6. Click Save.

Syncing the Update with the HR Platform

1. Log into the Employment Hero HR platform.

2. Go to General Settings > Add-ons.

3. Click Actions, then select Update.

4. In the Employees section, click Update from Payroll.

Email Verification Process

Once the email address is updated, the employee will receive two verification emails (one to the old email address and one to the new address). If the employee cannot access their old email, proceed with the steps below:

1. Open the email sent to the new address from no-reply@employmenthero.com.

2. Click the Verify Email link in the email.

Handling Login Issues

If the employee encounters issues logging in or verifying their new email:

• Revoke their portal access by navigating to Employee > Employee Portal Access.

• Click Revoke Access (small red cross icon) then reassign access after the email address is updated.

• This action triggers a new activation email for the updated email address.

Further information on Two-Factor Authentication (2FA)

If employees are finding 2FA challenging:

• Non-admin users can disable 2FA for future logins if:

  • The organisation hasn’t enforced 2FA through company settings.

  • The user is not an Admin in any organisation.

• To disable 2FA, users can toggle it off under Account Settings.