Available for the following learning plans: Standard, Plus
Available for the following user access levels: Admin
If you're an admin, you have the ability to update a learner's email address, but there are specific restrictions and conditions to be aware of before proceeding.
Update a learner's email address
- Learner Consent: Ensure the learner is aware of the email address change
- Single Portal Affiliation: The learner must be affiliated with only one portal.
- Multiple Portal Affiliations: If the learner belongs to multiple portals, you must be an admin on all associated portals to make this change.
- No Conflicting Accounts: The new email address must not be associated with an existing Go1 account, whether as a primary or secondary email.
- Log in to your admin account. You will need to be signed into Go1 with administrative permissions.
- From the admin dashboard, click on User Management.
- Access the admin dashboard and select the Users tab.
- Use the search bar to locate the learner whose email address needs updating.
- Locate the Edit option to update their information.
- Replace the existing email address with the new one that complies with the prerequisites.
- Click Save to apply the update.
Further information
When an employee is onboarded into Employment Hero, their account will sync across using their account email to create a learning profile.
If after an employee is added to Employment Hero, their account email is updated but this does not sync to Go1. However their Employment Hero account will continue to sync to the original Go1 Learn account, even if the emails do not match.
Adding in a new user into Go1 will not sync it back to Employment Hero even if there is a user in EH that has a matching account email.
In the instance where a user is onboarded and their account email is then updated, the admin or a user themselves will need to update the email in Go1 manually.
An admin user who has admin permissions in both Employment Hero and Go1 Learn can change a learner's email address.
If the user is not an admin in both Employment Hero and Go1, then you will receive an error that says "Failed to update user. You are not an administrator across of the user's portals. Please ask the user to update the email address".
In this instance, the learner will need to action the update. If you are a learner and need to change your email address, follow these instructions.
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