Employee checks
If you are an employee and you cannot see your pay slips, try following the steps below to troubleshoot the issue. You can find the steps to view your pay slip in this article. You can also view your pay slips using the Employment Hero Work (EH Work) app. Learn how to do that in this article.
Check pay cycle
Ensure that the pay cycle has been processed by your employer. Pay slips are typically only available after the pay run is completed.
Verify your employment status
Confirm that your employment status is active. Inactive or terminated employees may have restricted access to pay slips. Contact your employer or previous employer if this is the case.
Access via the EH Work App
If you are using a computer, try accessing your pay slip through the EH Work mobile app and that the app is up to date.
Check notifications
Ensure you have received a notification from Employment Hero indicating that your pay slip is available.
Contact your payroll admin
If you have tried all the above steps and still cannot see your pay slip, contact the payroll administrator at your company for further help.
Admin checks
The below is for HR admins to help employees who cannot see their payslips on the Employment Hero HR platform. We have listed the troubleshooting steps below for missing payslips.
Ensure that the employee is included in the finalised pay run and that the pay slips are published. If these conditions are met, employees will be able to view their pay slips on the HR platform as soon as they are published on the payroll platform.
If the automatic conditions are met and the employee still cannot access their pay slip, verify that there is an active connection to your chosen payroll platform. You can check this connection through their employee file under the Pay Run Details tab. The steps to do this are:
Explore related content
- Configuring my notifications This feature allows you to customise what email notifications and daily reminders you receive from the payroll platform.
- Setup Two-Factor Authentication (2FA) This feature allows you to set up your two-factor authentication login details for your payroll account.