This article will go through the step-by-step process of what happens from a manager's point of view when an employee declines a shift. For an employee to be able to decline a shift, you need to give them access first (see here for details).
When the employee clicks Decline, an email will be sent to the manager. For a manager to be notified of a declined shift, they need to have notifications turned on. Alternatively, they can log into the roster to view any unassigned shifts as when an employee declines a shift, it reverts to being unassigned.
The below example is an email received by a manager (who has notifications turned on) after an employee has declined a shift. A manager will be notified via email (below) when an employee declines a shift. They will not be notified via SMS.
Further information
Explore related content:
- How do I enable shift notifications for an employee | Payroll FAQ This FAQ answers a common user question we receive around how do I enable shift notifications.
- Setup and manage rostering roles | Payroll Web Platform This feature allows you to create a roster group, such as front-of-house serving staff that you can then assign to your employees when entering their shift details.