Available for the following HR plans: Premium, Platinum
Available for the following user access levels: Employee , Manager , Admin
Employment Hero offers two-factor authentication to protect your account. This requires a verification code sent by text message or an authentication app. Your account will generate a unique code for any new sign-in attempts from an unrecognised device. To log in, you will need your password and the authentication code. You can enable mandatory two-factor authentication from your employment settings page. To read further details on how to access this, refer to this article.
Interactive learning
Getting started
Important
Users on a standard, premium and/or platinum plan can use two-factor authentication via an authenticator app or SMS. Employment Hero users on a Free plan will only be able to use two-factor authentication via an authentication app.
- Click the User drop-down.
- Click on the Account Settings button.
- Click the Setup button.
- Scan the QR code using your authenticator app.
- Click the Continue button.
- Type the code number from your authentication app into the Text field.
- Click the Continue button.
- Select from the following recovery code options:
- Download.
- Print.
- Copy.
- Click the Done button.
- Click the Yes button.
Important
If you no longer have access to your phone and can not access an authenticator service via text and/or an app, you can use the recovery code to sign in. Please store this code in a safe place.
Important
Employment Hero users on a Standard or Premium plan can use two-factor authentication via an authenticator app or SMS. Employment Hero users on a Free plan will only be able to use Two-Factor Authentication via an authentication app.
- Click the User drop-down.
- Click on the Account Settings button.
- Click the Setup button.
- Select your phone region via the Country drop-down.
- Type your phone number into the Phone Number field.
- Click the Continue button.
- Type the verification code sent via text message into the Verification Code field.
- Click the Continue button.
- Select from the following recovery code options:
- Download.
- Print.
- Copy.
- Click the Done button.
- Click the Yes button.
Important
If you no longer have access to your phone and can not access an authenticator service via text and/or an app, you can use the recovery code to sign in. Please store this code in a safe place.
Disabling Authentication
- Click the User drop-down.
- Click on the Account Settings button.
- Click the Disable button.
- Select the toggle to disable your two-factor authentication method.
- Enter your password to confirm the removal of the two-factor authentication method, then select Continue.
Further information
If you lose access to your two-factor authentication device, e.g. you lose your phone, you can still log in to your account. When prompted for your authentication code, enter your recovery code shown during the two-factor authentication setup.
Once you have logged in to your account, update your two-factor authentication information.
If you change to a new phone number, you will need to disable two-factor authentication and then re-enable two-factor authentication using your new number.
Rather than having a code sent to you via SMS when you sign in, an authenticator app on your phone can generate a code. You can enter this into Employment Hero the same way as with text codes. Authenticator apps do not have access to your Employment Hero account or your personal/sensitive information.
The below-listed countries support the ability to receive a two-factor authentication code via a text message:
- Australia.
- Aland islands.
- Cocos islands.
- Christmas island.
- Finland.
- Malaysia.
- New Zealand.
- Philippines.
- Singapore.
- Vietnam.
- United Kingdom.
2FA adds a strong layer of account security because it neutralises the risks associated with compromised passwords. By involving you in the login process, attackers will not be able to access your account, even if they have compromised your email and password credentials. Employment Hero platforms contain sensitive personal information such as contact, banking, and Kiwisaver details. By securing your account with 2FA, you are reducing the likelihood of attackers gaining access to this information.
Explore related content
- Resetting your login password, account unlocking and (2FA) Two Factor Authentication | HR Platform This article covers how you can you reset your log in password if you can not remember your password, how you can unlock your account and also how to reset your two-factor authentication code.
- How do I set my account language | HR FAQ This FAQ covers a common question we receive around how you can set your account language for your Employment Hero HR platform.
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