Error
| Type | Feature | Error Description |
|---|---|---|
| Sync error | Employee file | A validation exception occurred. Payroll calendar may not be changed while the employee has unprocessed leave. |
Explanation
This error occurs when an employee in Xero has an unprocessed leave request that their manager approved and synced over to Xero from Employment Hero. When Employment Hero encounters this issue, it will not synchronise the affected employee file over to your Xero platform.
Solution
There are two ways to resolve this error:
- Process the leave request in a Xero pay run and then re-sync Xero with your Employment Hero HR platform.
- Delete the approved but unprocessed leave in both Employment Hero and Xero, resync the employee file to resolve the error and then re-add the leave to Employment Hero.
Resolve this error
- Log in to your Xero platform.
- Click on the Payroll button.
- Click the Pay Employees button.
- Click the Process Pay Run button.
- Click on the employee name who needs leave processed.
- Click the Save button.
Helpful Hint
You will see the employees' approved leave applied in the Earnings Rate section.
- Click the Post button.
- Log into your Employment Hero platform.
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- Click the Update from Payroll button.
- Select the required payslip from the drop-down menu.
- Click the Import button.
Helpful Hint
The Payslips section will now show a green Updated button and means Employment Hero has successfully imported your selected Xero pay slip.
Explore related content
- Customise leave balance visibility for Xero connected platforms This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common Xero import conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
Comments
Article is closed for comments.