Available for the following plans: Employment Plus, Employment Unlimited
Available for the following HR plans: Premium, Platinum
Available for the following user access level: Admin
To enhance security, Employment Hero now requires payroll integration re-authentication as part of its ISO27001 compliance.
Use the Re-Authenticate button on the Employment Hero Payroll classic or KeyPay Payroll Management page to complete this process. This guide explains how to find the button and re-authenticate successfully.
Important
To complete the re-authentication process, you must be an admin in Employment Hero and also be a Full Access user in the Payroll classic platform. The email address for your logins to both Employment Hero and the Payroll classic platform must also be the same.
If an HR admin user attempts to complete the re-authentication while not being a Full access user in the Payroll classic platform, the system (while initially appearing to work) will produce synchronisation errors. The user can also encounter the following error: 'Errors: Error 404: Record not found'.
Interactive learning
Manage data
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Re-Authenticate Details section, click the Re-Authenticate button
Further information
The re-authenticate button is mostly used when the integration between your HR and Payroll classic platform is not working as intended. A common cause of this is when the user who initially established the integration is removed from the platform, or has had their permissions revoked.
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