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Troubleshoot ClockMeIn and clock in/out issues with Employment Hero Work

Updated

ClockMeIn is a kiosk platform that allows employees to clock in at their place of work using an iPad or similar. It is separate from the Clock me in platform that lets employees clock in on their phones.

If you want to use the ClockMeIn feature and the clock-in-and-out feature in EH Work, follow the instructions below to set this up correctly.

 

Step 1: Ensure the open beta settings are configured

Warning

The beta needs to be turned on before clients sync payroll with their HR web platform so that employees can view their timesheets and rosters in the EH Work app.

Follow these instructions in this article to correctly set up open beta so you can access Timesheets, Rostering, Unavailability, Expenses and Leave.

Step 2: Check your ClockMeIn settings in payroll
If you have not set up your ClockMeIn kiosk, ensure that your kiosk is properly set up by following the instructions:
Step 3: Configure payroll settings

Warning

The beta needs to be turned on before clients sync payroll with their HR web platform so that employees can view their timesheets and rosters in the Employment Hero Work app. See step 1 for set-up details.

  1. Log into your payroll account. 
  2. Click on Business Settings.
  3. Click on Payroll Settings.
  4. Click on Employee Portal Settings.
  5. Make sure the following is unticked:
    • Change personal details
    • Change bank details
    • Employees can apply for leave
      Screenshot of where to untick Employees can edit their personal details, Employees can edit their own bank account details
  6. Ensure that clock in/out with Employment Hero Work is enabled. 
  7. Click Save.
    Screenshot of where to tick employees can clock in and out of work in swag workzone then click save
Step 4: Invite employees
  1. Log into your payroll account.
  2. Click on Business Settings.
  3. Click on Payroll Settings.
  4. Click on Employee Portal Settings.
  5. Click on Access.
  6. Tick the employees that you would like to grant access to.
  7. Click on Grant Access.
    Screenshot of where to click on grant access for employee portal settings
  8. Next, click on Payroll Settings.
  9. Click on Time and Attendance.
  10. Click on Employee Access.
  11. Tick the employees that you would like to send and invitation to.
  12. Click Grant Access.
    Screenshot of where to click on grant access for time and attendance
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