Available for the following HR plans: Free, Standard, Premium, Platinum
Available for the following User Access levels: Employee , Manager , Admin
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You can use the Account Recovery feature to restore your account access, even if you have lost 2FA access. To use this feature, you will need some form of photo ID, such as a passport or driver's licence.
If you need to reset your account password, see this article.
Important
Only the user themselves can reset their own password. The password reset itself cannot be completed on behalf of the employee, even by an admin.
Interactive learning
Interactive demo: Reset your 2FA
Getting started
Reset 2FA to recover your account
- Enter your username and password, then click the Log In button.
- Click the Request to recover your account button.
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Tick each box to confirm you have tried other login methods.
Helpful Hint
You will then see a confirmation screen that we have sent a request to reset email.
- Open the email and click the Reset 2-Factor Authentication button.
- Click the Start Verifying button.
- Select your documentation type and click the Next button.
- Upload the required documents. You may need to upload a front and back side, depending on the document.
- To take a photo via your phone, click the Click Here button.
- Scan the QR code with your mobile phone if you want to continue on your phone.
- Click the Next button.
- Click the Take Photo button.
- Grant access to your camera so we can take a photo of yourself holding your ID and a note with "Employment Hero" and the current date.
- Click the Take Photo button.
- You will then have to take a picture of yourself, your ID and the note together, following the on screen instructions.
- Click the Submit button.
- You have now submitted your account recovery request. You will receive a confirmation email, and will hear back from us shortly.
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- Reset login password, unlock account and (2FA) Two Factor AuthenticationThis article covers how you can you reset your log in password if you can not remember your password, how you can unlock your account and also how to reset your two-factor authentication code.
- Set my account languageThis FAQ covers a common question we receive around how you can set your account language for your Employment Hero platform.