1. Go to the HR platform sign in page.
2. Enter your email address.
3. Click the Next button.
4. Click the Forgot password? button.
   
5. Click the I'm not a robot checkbox.
6. Click the Request Link button.
   
   
   

   Warning

   The reset password email is a one-time link that only lasts for 72 hours. Make sure you enter the email address associated with your Employment Hero account to receive the reset password link.

7. Open your email inbox.
8. Open the Reset your Employment Hero password email from no-reply@employmenthero.com.
9. Click the Change password link.
   
10. Enter your new password in the New Password and Confirm New Password fields.
11. Click the Reset password button.
    
    
    

    Important

    If you have not received your password reset email, check if you have entered the email address associated with your Employment Hero account. If you are unsure what your account email address is, please contact your manager or platform administrator.

1. Go to your HR platform sign in page.
2. ‌Enter your email address and password.
3. Click the Login button.
4. Click the Request to reset button.
   
   
   

   Helpful Hint

   An email will be sent to the email account linked to your profile.

5. Open your email inbox.
6. Open the Reset your Employment Hero 2-Factor Authentication email from no-reply@employmenthero.com.
7. Click the Reset 2-Factor Authentication button.
   
   
   

   Helpful Hint

   The link is only valid for 15 minutes. If that passes, you will need to sign in again.

8. Enter the answer to the security question.
9. Click the Reset button.
   
10. Click the Close button.
    
    
    

    Important

    To enable two-factor authentication again, please refer to this article: How do I set up my Two-Factor Authentication (2FA) via the HR Platform?

1. Log into the HR platform.
2. Click your name on the dashboard.
3. Click the Account Settings button.
   
4. Complete the following fields:
   • Current password.
   • New password.
   • Confirm new password.

   Helpful Hint

   Employment Hero uses a password strength meter to help you choose your password. We suggest you:

   • Use at least eight characters.
   • Have at least one uppercase (A-Z) and lowercase character.
   • Have at least one numeric character.
   • Have at least one special character.
   • Avoid dictionary words or a combination of words.
5. Click the Submit button.
   

1. Open your email inbox.
2. Open the Employment Hero Account Unlock Instruction email from no-reply@employmenthero.com.
3. Click the Unlock account link.
   
4. Enter your email address associated with the HR platform.
5. Click the Next button.
   
6. Enter your password.
7. Click the Log in  button.
   
   
   

   Important

   • If you have previously enabled 2FA, you have to enter the 2FA code to log in.
   • If you don't remember your password, you can follow the instructions in the Reset your password section of this article.

If the password reset link has expired, it is because either:

• You have previously clicked the password rest link.
• You have logged into Employment Hero in another tab or window.
• You clicked on a link that was not the latest password reset link.

You will need to click on Reset Password on the login page again to receive another link. 

If you have not entered the email address associated with your account, you will not receive the reset password link. Make sure you enter the correct email address. If you believe that you have entered the correct email address, however, are still not receiving your reset password link, please contact your organisation's administrator who will be able to tell you the correct email address to use.

No. At this stage, multi-factor authentication is not available.