Your browser stores copies of web pages, images, and other files in a temporary storage area called the cache. This helps pages load faster, but when a website is updated, your browser may still be showing an older cached version rather than the latest one. Clearing your cache and cookies forces the browser to fetch a fresh copy of everything.
This is one of the most common troubleshooting steps our Support team will ask you to complete if you're experiencing unexpected display issues in Employment Hero.
Helpful Hint
If you're using Google Chrome, Microsoft Edge, Mozilla Firefox, or Internet Explorer on Windows, you can open the clear cache menu instantly with the keyboard shortcut Ctrl + Shift + Delete.
Google Chrome — desktop
- Click the menu icon (three vertical dots) in the top-right corner of Chrome.
- Select History.
- Click Delete browsing data on the left-hand side.
- Set the Time range dropdown to All time.
- Tick the following boxes:
- Cookies and other site data
- Cached images and files
- Click Delete data.
- Close and reopen Chrome completely for the changes to take effect.
Helpful Hint
On a Mac, go to the Chrome menu in the top menu bar and select Quit rather than just closing the window.
Mozilla Firefox — desktop
- Click the menu icon (three horizontal lines) in the top-right corner.
- Click History.
- Select Clear recent history.
- Set the Time range to clear to Everything.
- Tick the following boxes:
- Cookies
- Cache
- Active logins
- Site settings
- Offline website data
- Click OK.
- Close and reopen Firefox for the changes to take effect.
Helpful Hint
On a Mac, go to the Firefox menu in the top menu bar and select Quit rather than just closing the window.
Microsoft Edge — desktop
- Click the menu icon (three horizontal dots) in the top-right corner.
- Click Settings.
- Click Privacy, search, and services in the left-side menu.
- Under the Clear browsing data section, click Choose what to clear.
- Tick the following boxes:
- Cookies and other site data
- Cached images and files
- Click Clear now.
- Close Microsoft Edge completely for the changes to take effect.
Safari — macOS
- Click Safari in the top menu bar.
- Click Settings.
- Select the Privacy tab.
- Click Manage website data…
- Click Remove all.
- Click Remove now to confirm.
- Go to the Safari menu in the top menu bar and select Quit to close Safari and save your changes.
Safari — iPhone and iPad
- Open the Settings app on your device.
- Scroll down and tap Safari.
- Scroll down and tap Clear history and website data.
- Tap Clear history and data in the confirmation pop-up.
Helpful Hint
The Clear history and website data button will turn grey once the cache and cookies have been successfully cleared.
Google Chrome — iPhone and iPad
- Open Chrome on your device.
- Tap the menu icon (three dots) in the bottom-right corner.
- Tap Settings.
- Tap Privacy.
- Set the Time range to All time.
- Tick the following boxes:
- Cookies, site data
- Cached images and files
- Tap Clear browsing data at the bottom of the screen.
- Tap Clear browsing data again in the confirmation prompt.
Explore related content
- Troubleshooting login issues in Employment Hero — steps to take if you're having trouble accessing your account.
- Supported browsers for Employment Hero — check which browsers and versions are supported for the best experience.